Junior Analyst, Applications Management

Harbor is seeking a Junior Analyst to join our 3E Application Management team within our Legal Technology and Operations (LT+O) practice group. Under general direction from the Change Team Lead, the Analyst will work closely with a team of skilled individuals from various technical and professional backgrounds, across multiple time zone, to ensure successful client engagements and consistent client satisfaction in both issue resolution and continual improvement tasks. This is a position that can be hybrid from Belfast, United Kingdom.

Job Duties and Responsibilities:

• Acquire and maintain a high degree of business domain knowledge and current best practices. 
• Work to develop complex applications which are integrated within the constraints of the framework. 
• Participate in architectural, database and user experience design for delivering client custom solutions including document output and process customisations. 
• Write, test, and maintain clean, efficient code for applications, following coding standards and best practices.  
• Follow Change team processes for development lifecycle and release management. 
• Actively participate in agile meetings, such as daily stand-ups, sprint planning, and sprint reviews. 
• Participate in code reviews and apply feedback to improve code quality and development practices. 
• Produce software documentation, including technical specifications and release documents. 
• Support testing processes and quality assurance to ensure reliable software delivery. 
• Troubleshoot and resolve acceptance issues raised by clients. 
• Maintain and update requests in Jira with focus on clear and timely client communication. 
• Work closely with senior developers, testers, and other team members in a collaborative environment. 
• Undertake installations and upgrades of various software according to installation packs. 

Experience, Education and Qualifications:

• Bachelor's degree in computer science, business administration, information systems or equivalent education
• Object Oriented Programming.
• Knowledge of VB, C#, SQL, XML, Web Services.
• Knowledge of Windows Operating System.
• Strong analytical and problem-solving skills.
• Understanding of ITIL frameworks.
• Ability to identify and resolve issues.
• Ability to think around issues and look at the wider picture.
• Ability to manage workload to continually deliver excellent results.
• Self-motivation and learning drive.
• Ability to communicate effectively, verbally and in writing, with technical, business and management staff.
• Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities.
• Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients.
• Flexibility to adapt to change and to learn and develop new skillsets as required.