Junior Account Manager - Cape Town, South Africa

About FIXR

Here at FIXR we’re on a mission to be the number one event intelligence and ticketing platform globally. Ticket sales and event management can typically be a clunky, manual process, but our platform makes it easier than ever for event organisers to create seamless, user-friendly experiences for their customers. At the heart of the FIXR platform is our suite of data and reporting tools that provide organisers with the insights and data intelligence to help them understand their ticket buyers and grow their business.

This is an exciting opportunity to join our team in South Africa as we continue to grow and expand into new areas of ticketing. This role is based in Cape Town, but you may service a number of territories we operate in i.e. South Africa, the UK, US and Europe. You will join a team of like-minded consultative, entrepreneurial individuals who work cohesively to achieve our goals. We will, in turn, support you to be at your best with flexibility, generous remuneration packages and benefits designed to ensure rest, wellbeing and fun alongside engaging and purposeful work.

About the role

We are looking for a Junior Account Manager (“JAM”) to join our fast-growing client services team, which sits at the heart of our company. You will become an expert in our product suite and demonstrate your knowledge by engaging with our organiser clients. You will spend the majority of your time in our account management team, with some customer service / operations thrown in. You are likely to gain experience in a number of the territories we operate in, meaning while based in Cape Town you may work across different time zones.

This is a fast-paced, dynamic role which is ideally suited to a someone looking to develop their experience in account management and gain experience across multiple business areas in a technology scale-up. This is a hybrid role based in our Cape Town office at least 3 days per week. The JAM will report to the Senior Account Manager in SA and the Senior Client Operations Manager in the UK.

What you’ll be responsible for

• Handling enquiries from our client base and supporting their needs.
• Serve as the key point of contact for assigned client accounts, maintain client satisfaction, and build strong long-lasting relationships.
• Develop a trusted advisor relationship with clients to ensure goals are aligned from a business strategy perspective and success metrics are identified.
• Develop retention strategies to elongate the lifetime value of clients.
• Work alongside your Account Operations colleagues to meet/exceed the expectations of our client base.
• Collaborate with the Business Development Team to ensure a smooth client onboarding process from deal agreed to full account management responsibility.
• Handle client escalations and work across teams to resolve issues.
• Provide internal feedback on how we can better serve clients to help minimise churn and maintain an industry-leading position.
• Identify and execute against opportunities for upsells.
• Own and manage the renewal process for your clients.
• Meet targets in respect of renewals, revenue retention and upsells.
• Establish a strong understanding of competitors, ticketing, and the events industry.
• Attend both virtual and physical meetings with clients, including through regular travel across South Africa and abroad if required.

Requirements

• Ability to multi-task with excellent organisation and project management skills.

• Entrepreneurial mindset and ability to spot / create opportunities.
• Excellent documentation and communication skills.
• Go-getting attitude – you’re ambitious and believe you get out what you put in.
• Self-starters. You’ll get trained and you are part of a team, but we’re moving fast, so we value people who proactively bring ideas forward.
• Fun orientated people who can build relationships easily.

Benefits

💰 Competitive salary plus bonus.

🪑 Hybrid environment. We have a office in Cape Town and most of our team are office based for 3 days a week

🎁 Holiday perks. Claim a bonus holiday day for every year you are with us

🧑‍🏫 L&D budget for you and your team.

👫 Inclusive, social culture. Fun and dynamic with regular socials

🎟 Free tickets for FIXR events

🌍 Work for a global company 

At FIXR, we consider diversity a strength – inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application.