Junior 2nd Line Support Engineer - Remote job (Shifts: including nights & weeken

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Junior 2nd Line Support Engineer - Remote job (Shifts: including nights & weekends) in India.

We are seeking a motivated Junior 2nd Line Support Engineer to join a fully remote, globally distributed support team. In this role, you will provide technical support on issues beyond the first line, investigate and resolve customer problems, and help build automation and documentation to improve self-service and internal workflows. This is an excellent opportunity for recent graduates or early-career IT professionals who want hands-on experience in a fast-paced, supportive environment. You will work on rotational shifts to ensure 24/7 coverage, collaborating closely with peers, developers, and other support teams. The ideal candidate is eager to learn, highly communicative, and passionate about growing technical expertise while improving processes and workflows.

Accountabilities:

• Work in rotational shifts, including nights, weekends, and holidays, to provide 24/7 technical support.
• Resolve technical issues beyond the 1st line while handling problems too simple for the development team.
• Investigate, assess, prioritize, and document issues for further escalation or automation.
• Create automation scripts, SQL queries, and support tools to reduce manual work.
• Maintain technical ownership of internal admin control panels.
• Document solutions, workarounds, and processes in knowledge bases and Confluence.
• Educate 1st line colleagues on solvable issues and improve overall support workflow.
• Liaise between 1st line support and development teams to ensure accurate issue reporting and communication.
• Monitor and process failed RATs (Renewal As Transfer) and other recurring technical issues.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Advanced written and spoken English.
• Basic knowledge of DNS, Linux, MySQL, mail systems, scripting, and log analysis.
• Linux certification (e.g., RedHat, Linux Foundation) is a plus.
• Strong communication, problem-solving, and conflict management skills.
• Customer-focused, approachable, and empathetic, with a proactive, action-oriented mindset.
• Committed to continuous learning, self-development, and collaboration within an international team.

Benefits

• Full-time, long-term contract with 100% remote work.
• Paid time off and sick leave.
• Rotational shift schedule covering nights, weekends, and holidays.
• Two-month initial training period in daytime shifts before full rotation.
• Opportunities to participate in internal workshops, knowledge-sharing sessions, and team events.
• International team environment with online and offline networking activities.
• Quarterly and annual performance and salary reviews.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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