Jr. Site Continuous Improvement Manager - SSC

SSC Continuous Improvement Manager

WHO WE ARE

THE ROLE

Job Title: SSC Site Continuous Improvement Manager

Overview:

The Continuous Improvement Manager, will work close in contact with SSC leadership and other key stakeholders, is responsible for Continuous Improvement activities for the Shared Service Center and for the training and coaching of team leaders and managers on Lean Management methods and tools. They will lead or participate in all quality and productivity improvement activities and will be responsible for tracking the related key metrics.

Reporting to:

Site Leader and Group SSC Director

Key Responsibilities:

• This person will act as a key player in the continued cultural transformation taking place at Coface.

• Lean Management Coach & Trainer: Train and support team leaders and managers on Lean Management tools and methods. Help teams their improvement ideas all the way through to implementation.

• Lean Projects: Lead Kaizens and other lager transversal improvement projects.

• Process harmonization: work with SSC teams, Functions, Clients and other sites to drive process standardization and harmonization across the Group.

• Lead the productivity initiative for the Site: Track site productivity metrics and improvement initiatives from inception to implementation.

• Quality Assurance: With the other 4 SSC Site CI Managers, Define and implement a new and improved QA process.

• KPI implementation: Support teams in the implementation of standardized KPIs and migration to standard tools.

Skills and Competencies:

• Deep understanding of international financial reporting standards (IFRS) and local regulatory
• Lean Leader / LSS Black Belt / Systems Thinking
• Proven lean management operational experience
• Has managed operational teams in a similar environment
• Project Management experience
• Advanced communications and collaborations skills
• Excellent facilitation and traning skills
• Advanced Excel, Power BI and analytic skills
• Good knowledge of financial analysis and business case creation

Qualifications:

Tools:

• - IT Savy, knows how to apply technology to drive business results
• - Knowledge of key Lean, tools, VSM, 5 Ys, Skills matrix, Kaizen etc.
• - BPM, Workflow, RPA, etc.

Professional Experience:

• At least 5+ years of business experience in operations and lean management in financial services or industrial organizations.
• Excellent verbal and written communication skills and able to communicate to all levels of the organization

Location: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote