Jr Product Administrator

Workana is the largest remote work platform for talent in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.

About our client

Our client is a U.S.-based financial services company specialising in real estate lending. Their technology ecosystem includes a blend of in-house platforms and multiple vendor SaaS tools used across operations, underwriting, and customer-facing workflows.

We are seeking a Junior Product Administrator / Analyst to support the configuration, administration, and daily operations of vendor SaaS applications used by internal teams.

This is a hands-on role ideal for someone who enjoys learning new tools, understanding how systems fit together, and serving as an internal point of contact between engineering, architecture, vendor support, and business stakeholders.

Requirements

• 1–2 years of experience in SaaS administration, product operations, implementation, or technical support

• Experience managing user entitlements, permissions, and basic product configurations
• Hands-on experience onboarding users or clients to software tools
• Ability to troubleshoot product issues and coordinate with external vendors for resolution
• Strong aptitude for learning and supporting new SaaS products
• Good communication skills to work with internal teams and vendor support
• Excellent communication skills in English (written and verbal).

Responsibilites

• Configure, administer, and maintain multiple SaaS applications (user access, entitlements, backend switches, workflows).
• Support onboarding, permissions, operational updates, and client-facing requests.
• Troubleshoot issues, document findings, and escalate to vendors when needed.
• Maintain product documentation and configuration standards.
• Serve as a liaison between vendor systems and internal architecture/product teams.
• Assist with light product analysis as tools integrate with internal systems (e.g., LOS, reporting).

Bonus Points

• Experience in financial services, lending, or workflow-heavy SaaS products.
• Prior exposure to product analysis or cross-functional vendor management.
• Confidence navigating systems with complex configurations or backend rules.

Benefits

• Competitive compensation in USD.

• Fully remote work.
• Flexible schedule and collaborative work environment.