Jr. Insurance Claims Associate (Night Shift)

Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.   Why is this role important to Field Nation?  The Jr. Insurance Claims Associate will be part of our growing Customer Support Escalation team as we work to build long-term, consistent processes and policies for General Liability, Property & Third-party injury, and OAI claims. By working closely with our internal Insurance Claims Lead & Sr. Claims Analyst, this position will enable us to maintain a high level of customer satisfaction while we continue to grow and evolve within this department and across Field Nation. The longer-term goal of this role will be to master COI vetting and site-specific COI requests, and to begin handling claims. This position offers the chance to work in a fast-paced, high-growth environment where new ideas are encouraged and collaboration is a must. This position is located in Dhaka, Bangladesh, and reports to the Sr. Claims Analyst in Minneapolis, MN. What you'll get to do:

Vet and process all uploaded Provider COI verifications

Process all Buyer/Provider Site-specific COI requests for work orders. 

Help maintain and assist buyers with our annual COI renewal mailings. 

Maintain the Provider General Liability Insurance removal list.

Update our internal insurance processes/documentation as needed

Coordinate with other internal departments/staff members as needed

During slow times, this person may be asked to assist Support/Resolution with other non-insurance tasks as needed

You might be a good fit if you have:

Strong English written and verbal communication skills, both externally to our users and internally with FN staff

Insurance background/knowledge OR a strong interest in pursuing a long-term insurance role

Ability to effectively investigate/document/organize findings in detail

Customer service background or any related customer-focused role

Ability to stay patient and calm while delivering accurate results during high-stress situations

Strong problem-solving capabilities

Desire to learn insurance terminology and grow within the department

Position Type/Expected Hours of Work:

This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.

Shift: 9 hours/day – 5 days per week (Mon-Fri)

Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

Office Location:

Sector 12, Uttara, Dhaka, Bangladesh (Hybrid)

Salary Range:

BDT 35,000 - 45,000 (Monthly)

Why we think you'll love it here:

At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.

1. Compensation & Financial Rewards

Because hard work should feel like winning.

Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!

Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).

Referral Bonus – Incentives for successful employee referrals.

Gratuity – Honoring your long-term dedication

Leave Encashment – Opportunity to encash unused annual leave balance at year-end.

2. Health & Wellness

Your body, mind, and family matter.

Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).

Gym Membership – Stay fit, active, and energized.

3. Daily Operations & Office Perks

Complimentary Lunch / Dinner – Because good work needs good food.

Unlimited Tea & Coffee – Keep the energy flowing.

Transportation – Helping you get to work hassle-free.

Mobile Data Allowance – Allowances to ensure connectivity.

4. Professional Development

Career Development Budget – Dedicated funds for professional learning and growth.

5. Culture, Events & Time Off

Fostering work-life balance and strong team connections.

Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.

Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.

Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together. 

Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.

Leave Benefits:

Maternity Leave

Paternity Leave

Hajj/Umrah Leave

Paid Time Off  – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.