Jr. Cloud Systems Administrator, CX

Primary Purpose

Jr. Cloud System Administrators ensure the security, reliability, and performance of the organization’s computing platforms, servers, and hardware. They proactively monitor systems, address incidents, and maintain both cloud and data center environments. By managing operating systems, applying updates, and optimizing infrastructure, they safeguard business continuity and enable seamless operations. 

Major Functions/Responsibility

• Monitor and analyze high volume ticket system for SLAs and ticket routing efficiency
• Maintain, monitor, and support a production infrastructure environment
• Supports multiple systems or applications of medium to high complexity
• Follows defined procedures to monitor systems and resolve issues
• Analyzes and reports on operational metrics to understand performance and ensure success in process improvements
• Performs routine maintenance tasks for infrastructure systems such as backups, patching, application versions, etc.
• Manage Mail, DNS, FTP, IIS, and Application environments
• Create and maintain standard operating procedures and inventory documentation of servers and related infrastructure
• Participating in the On-Call rotation
• Communicates events to stakeholders, teams, and leadership
• Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May Be Required)
• Create and manage user accounts
• Updating Production Server Resources and Sizing
• Follow the company Code of Ethics and CXone policies and procedures at all times

Education Requirement:

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required

Experience Requirement:

• Windows Server Operating System Administration
• Microsoft OS Patching and Critical Updates
• Intermediate Level of System Troubleshooting Skills
• 2+ years working in a large production infrastructure
• 2+ years in Windows Server Administration in a Production Environment
• 2+ years configuring server hardware and OS
• Knowledge of Windows Domains, Active Directory, DNS, Mail
• Experience managing VMware environment
• Experience working with Hardware Replacements/Vendor Work
• Experience working with Change Management processes

Bonus Experience:

• Experience working with modern ticket systems
• Experience working in a PCI / FedRAMP compliant environment
• Experience managing HP branded servers
• Experience managing Cisco UCS
• Linux administration
• Experience monitoring and maintaining AWS environments.
• Experience monitoring and maintaining Azure environments.