Jr. Cloud Engineer

ShadowDragon is seeking a Junior Engineer whose primary responsibility is supporting and maintaining our AWS cloud infrastructure, with a secondary focus on on-prem IT systems. You will work closely with senior engineers, developers, and operations teams to ensure reliability, security, and performance across cloud, on-prem, and endpoint environments.

Key Responsibilities

Cloud & Infrastructure (Primary Focus)
•    Support, monitor, and maintain AWS cloud environments
•    Assist with provisioning, configuration, and troubleshooting of AWS resources
•    Utilize infrastructure as code for configuration management

On-Prem & IT Systems 
•    Support on-prem infrastructure including:
o    Virtualization platforms
o    Storage and file sharing systems
•    Assist with Linux server administration and basic system maintenance
•    Help bridge on-prem and cloud environments where needed

Developer & Application Support
•    Troubleshoot infrastructure and environment-related issues impacting developers
•    Assist with deployment failures, CI/CD issues, and runtime environment problems
•    Help diagnose application performance or connectivity issues in collaboration with developers
•    Use Python and scripting tools to debug, automate, and improve operational workflows

Endpoint & User Systems Support
•    Support and troubleshoot end user workstations and laptops
•    Assist with:
o    Operating system configuration, updates, and system troubleshooting
o    Integration of workstations with internal systems, cloud services, and shared resources
•    Act as a technical escalation point for more complex workstation issues (not a ticket-only helpdesk role)

Collaboration & Communication
•    Communicate clearly and effectively with technical and non-technical stakeholders
•    Document processes, changes, and troubleshooting steps
•    Work collaboratively within a team environment while being comfortable operating independently

Required Qualifications
•    2+ years of hands-on AWS experience

o    AWS services (EC2, RDS, Elastic Beanstalk, Control Tower)
o    Networking fundamentals (TCP/IP, DNS, routing, firewalls)
•    Linux server administration
•    Python scripting and basic application troubleshooting
•    Terraform and Infrastructure as Code experience
•    Experience with version control systems like GitHub

Preferred/Nice-to-Have Skills
•    AWS, networking or information security certifications
•    Experience with:
o    virtualization platforms
o    enterprise file/share management systems
•    Windows/MacOS troubleshooting and system support
•    Prior experience supporting production systems

What We’re Looking For
•    A self-starter who takes initiative and ownership
•    Strong desire to learn continuously and improve systems
•    Passion for automation and efficiency
•    High sense of responsibility and reliability when supporting critical infrastructure
•    Comfortable asking questions, documenting answers, and improving processes

Why Join Us
•    Hands-on experience with real-world AWS and hybrid infrastructure
•    Opportunity to grow technical depth and system ownership
•    Supportive team environment with room for learning and advancement
•    Flexibility for the right candidate (local preferred, remote considered)

Local candidates preferred (hybrid/on-site as needed).
Remote candidates will be considered for exceptional fits.