Journey Lead - ER

We’re recruiting for a Journey Lead- ER to join us. 

This is a fantastic opportunity to lead continuous improvement across HR advisory services, ensuring operational excellence, compliance, and a supportive, inclusive environment for both employees and managers. If you're passionate about simplifying processes, driving innovation, and making a real impact, we’d love to hear from you.

What you’ll be doing:

• Leading HR journey teams and acting as a senior escalation point for complex cases
• Overseeing triage and resolution of HR and payroll-related queries including missed cut-offs and redundancy payments
• Collaborating across functions to deliver consistent, user-focused improvements to HR systems and processes
• Aligning advisory activities with employment law, internal policies, and regulatory requirements
• Supporting policy updates and process enhancements across key HR journeys
• Building capability within the team through training and knowledge sharing
• Developing strong relationships with stakeholders across HR, IT, Group Tax, and more
• Designing and implementing HR policies that reflect our commitment to fair treatment and positive outcomes for all

Who we’re looking for:

• Strong understanding of HR service delivery and employee lifecycle journeys
• Experience managing and improving HR processes across the employee lifecycle
• Skilled in using data and insights to inform decisions and track performance
• Familiarity with MyHR systems, Oracle modules, and payroll-impacting processes
• Knowledge of continuous improvement methodologies such as Lean, Kaizen, or Six Sigma
• Inclusive leadership style with a focus on collaboration and psychological safety
• Ability to manage competing priorities and engage senior stakeholders effectively
• Passion for innovation and empowering others to contribute to service excellence

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.