[Job-27312] Processing Team Lead, Brazil

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. We are seeking a hands-on Team Lead to manage an offshore data processing team responsible for manual document handling when OCR automation fails. This role combines operational leadership, process design, performance monitoring, and direct execution support. The ideal candidate can structure workflows, track quality and backlog, communicate clearly with a U.S.-based client, and step in operationally when needed. Key Responsibilities: - Lead and manage a data processing team responsible for manual data entry and document validation. - Ensure accuracy, consistency, and timely delivery of processed data. - Provide hands-on support during peak workload, escalations, or operational gaps. - Define, document, and improve end-to-end back-office processes for OCR exception handling. - Establish standard operating procedures (SOPs), quality controls, and productivity benchmarks. - Respond to source document changes by making OCR template updates. - Update templates for each supported document type when OCR failures occur. - Continuously optimize workflows to reduce backlog, delays, and rework. - Track and report on key metrics such as throughput, accuracy, backlog, turnaround time, and exceptions. - Identify bottlenecks, risks, and performance issues, and implement corrective actions. - Maintain visibility on workload and capacity planning. - Act as the primary point of contact for the U.S.-based client. - Clarify requirements, provide progress updates, and escalate issues when needed. - Translate client expectations into clear operational guidance for the team. Technical Skills: - Experience in leading teams, preferably in data processing or back-office environments. - Proven ability to manage and motivate teams to achieve performance goals. - Advanced proficiency in English (both oral and written) to interact with U.S. clients and translate expectations into operational guidance for the team. - Ability to communicate effectively in Portuguese. - Experience in managing operational issues and performing root cause analysis for process failures. - Proactively identify bottlenecks and propose workflow improvements. - Ability to define, document, and improve back-office processes, including creating Standard Operating Procedures (SOPs) and quality controls. - Experience in monitoring performance metrics such as throughput, accuracy, and turnaround time. - Availability to work flexible hours - Ability to work collaboratively with developers and other team members to improve processes and systems. - Familiarity with data entry systems and OCR (Optical Character Recognition) technologies.E #Midsenior