We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.
With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.
Responsibilities:
Join our team and make history by contributing to the development of a Global Sustain team for our client's applications. Our client is a large, internationally recognized entity.
In this role, you'll engage directly with the client, offering a unique opportunity to enhance your English skills daily.
We are looking for people who:
- Are capable of providing Level 2 (L2) service support.
- Embrace new challenges and are eager to learn something new every day;
- Enjoy being close to the team;
- Feel comfortable acting autonomously and utilize the freedom to contribute to processes and client-related issues;
- Demonstrate resilience and proactivity in seeking solutions;
- Communicate effectively;
- Are enthusiastic about identifying and resolving the root cause of problems, ensuring known issues don't recur, thereby facilitating continuous operational improvement;
- Are interested in using GenAI in automation;
Requirements for this challenge:
- Advanced proficiency in English;
- Knowledge of ITSM / ITIL;
- Understanding of databases;
- Capability for incident investigation;
- Proficiency in analysis and interpretation of logs;
- Experience in using and creating service scripts;
- Experience in supporting complex technical solutions comprised of multiple components from various suppliers, which connect through different integration types (services, queues, files), is a differentiator.
Nice to have:
- Knowledge in Service Now
If you like it, just apply and good luck!
#LI-JM2
Our benefits include:
- Premium Healthcare
- Meal voucher
- Maternity and Parental leaves
- Mobile services subsidy
- Sick pay-Life insurance
- CI&T University
- Colombian Holidays
- Paid Vacations
And many others.
Collaboration is our superpower, diversity unites us, and excellence is our standard.
We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.
