We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.
With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.
Responsibilities:
Join our team and make history by contributing to the development of a Global Sustain team for our client's applications. Our client is a large, internationally recognized entity.
In this role, you'll engage directly with the client, offering a unique opportunity to enhance your English skills daily.
We are looking for people who:
- Are capable of providing Level 2 (L2) service support.
- Embrace new challenges and are eager to learn something new every day;
- Enjoy being close to the team;
- Feel comfortable acting autonomously and utilize the freedom to contribute to processes and client-related issues;
- Demonstrate resilience and proactivity in seeking solutions;
- Communicate effectively;
- Are enthusiastic about identifying and resolving the root cause of problems, ensuring known issues don't recur, thereby facilitating continuous operational improvement;
- Are interested in using GenAI in automation;
Requirements for this challenge:
- Advanced proficiency in English;
- Knowledge of ITSM / ITIL;
- Understanding of databases;
- Capability for incident investigation;
- Proficiency in analysis and interpretation of logs;
- Experience in using and creating service scripts;
- Experience in supporting complex technical solutions comprised of multiple components from various suppliers, which connect through different integration types (services, queues, files), is a differentiator.
Nice to have:
- Knowledge in Service Now
- Spanish skills
If you like it, just apply and good luck!
#LI-JM2
Our benefits:
-Health and dental insurance
-Meal and food allowance
-Childcare assistance
-Extended paternity leave
-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;
-Profit Sharing and Results Participation (PLR);
-Life insurance
-Continuous learning platform (CI&T University);
-Discount club
-Free online platform dedicated to physical, mental, and overall well-being
-Pregnancy and responsible parenting course
-Partnerships with online learning platforms
-Language learning platform
And many more!
At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here.This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it.
We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.
