[Job - 26270] Product Manager, Canada (Onsite GTA)

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.  We’re seeking a proactive Product Manager who can provide Product Support and Product Management while also helping with Digital App Services programs. You’ll work with a senior, product-led team to improve the end-to-end customer journey across channels, grounded in user research and data-driven insights. You’ll foster a culture of inclusion, experimentation, and continuous improvement, partnering with cross-functional teams to deliver real business impact, and adapt to various client environments and requirements. What you’ll do - Lead the integration of design, strategy, and research into product development, ensuring user-centered, data-informed outcomes that align with the business. - Develop and drive a roadmap for Design, Strategy, Research, and Digital Services, balancing short-term priorities with long-term strategy. - Collaborate with cross-functional teams on both the CI&T agency side and Client side (Engineering, Product, Content, Marketing, AfterSales, Controlling) to ensure coherence and alignment across initiatives. - Partner with Lead Product Designer to ensure design solutions are grounded in user research and strategic objectives, driving engagement and loyalty. - Translate user research and usability insights into actionable product decisions; iterate features based on feedback and data. - Align product and service initiatives with market trends and strategic goals; develop Business Cases for new features and revenue opportunities. - Promote cross-departmental collaboration, training, and best-practice resources to improve understanding of products and features. - Champion inclusion and psychological safety, encouraging diverse perspectives and continuous learning - Define and track success metrics (adoption, engagement, retention, satisfaction); use data to steer continuous improvement. Qualifications - 3-5 years of Product Management experience in digital agencies or tech settings, with a focus on design, strategy, research, and digital services. Automotive and app services is a plus - Strong grounding in design, strategy, and research principles; successful track record of integrating these disciplines into product development. - Excellent relationship-building and communication skills, collaboration skills, and willingness to learn. Able to build consensus with stakeholders at all levels and work amongst diverse cultures and teams - Analytical thinker who uses data to inform strategy and drive improvements. - Experience leading cross-functional, collaborative initiatives; capable of steering multiple workstreams. - Familiarity with Agile methodologies and iterative delivery. - Bachelor’s degree in design, business, engineering, or related field; advanced degree or certification a plus. - Proficiency in defining experiments, evaluating results, and translating insights into actions. - Optional but valued: experience in automotive or mobility contexts. Nice to have but not mandatory - Experience with subscription-based features or digital services in automotive contexts. - Design-sense or familiarity with how copy intersects with visuals. - Data visualization and BI tooling experience (e.g., Tableau) to inform decisions - French language Proficiency What you’ll get in return - A collaborative, inclusive environment that values clarity, impact, and craftsmanship. - Real opportunities to shape the future of digital automotive and app experiences for a global audience - Competitive compensation, benefits, and professional growth opportunities