Assist customers on a global platform with inquiries, orders, and issue resolution through calls, emails, and live chat, ensuring a smooth and positive experience.
We are seeking a Japanese-speaking Associate Customer Support professional to join our global online shopping platform. You will assist customers with inquiries, orders, and issue resolution, ensuring a smooth and positive experience. This role involves handling calls, emails, and live chat, and requires clear communication and problem-solving skills. Candidates must be comfortable working on-site in Cyberjaya and handling rotational shifts.
Requirements
JLPT N1 certified or native Japanese speaker
Diploma or Bachelor’s Degree
Open to Malaysians & expatriates willing to relocate
Customer support experience preferred; fresh graduates welcome
Benefits
- Salary: RM8,000 – RM9,000 + RM500 transport allowance + shift allowance
- In/out-patient medical coverage, dental & optical benefits
- Coverage for self, spouse & children
- Annual leave, medical leave, maternity & paternity leave
- Expatriates: visa, flight, and 1-week hotel reimbursement
Health Insurance
In/out-patient medical coverage, dental & optical benefits
Paid Time Off
Annual leave, medical leave, maternity & paternity leave
Visa Sponsorship
Expatriates: visa, flight, and 1-week hotel reimbursement
Two95 International Inc. delivers a range of information technology services tailored to meet the diverse needs of businesses. Focused on providing comprehensive IT solutions, it serves clients across various industries looking to enhance their technological capabilities.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's