Italian Speaking Customer Support for Virtual Job & Freelance Platforms Departme

Patrique Mercier Recruitment PT is excited to present an engaging opportunity for an Italian Speaking Customer Support representative within the Virtual Job & Freelance Platforms Department. This role allows you to work remotely while enjoying the beauty and culture of Greece. Guided by our principle, 'With a new dawn comes your Next Job!', we are committed to connecting skilled professionals with rewarding positions in innovative sectors. In this position, you will assist Italian-speaking users of virtual job and freelance platforms, addressing their inquiries, resolving any issues that may arise, and providing guidance to enhance their user experience. If you are passionate about the freelance economy and eager to support users in navigating digital platforms, we want to hear from you!

Responsibilities

• Deliver exceptional customer support to Italian-speaking users of freelance platforms.
• Assist customers with account management, job postings, and inquiries about platform functionalities.
• Troubleshoot any issues users encounter during their experience on the platform.
• Document customer interactions accurately to ensure continuous service improvement.
• Work closely with the product and technical teams to relay user feedback and concerns.
• Stay informed about the latest trends in freelancing and virtual job markets to provide relevant support.
• Encourage community engagement among users and promote platform resources.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer support, specifically in digital services or freelance platforms is preferred.
• Strong communication skills with a commitment to providing high-quality customer care.
• Ability to navigate challenging customer inquiries with patience and professionalism.
• Familiarity with CRM tools and support software is a plus.
• Excellent problem-solving skills and attention to detail.
• A genuine interest in freelancing and understanding of virtual job platforms.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors