Italian Speaking Customer Support for Subscription-Based Services Department

Patrique Mercier Recruitment PT is excited to announce an opportunity for an Italian Speaking Customer Support representative for our Subscription-Based Services Department, with the flexibility to work remotely from Greece. In alignment with our motto 'With a new dawn comes your Next Job!', we are enthusiastic about connecting talented individuals with rewarding career opportunities that make a difference. In this essential position, you will be the first point of contact for Italian-speaking customers, providing support for subscription-related inquiries, managing account issues, and ensuring an exceptional user experience. If you are dedicated to customer satisfaction and have a passion for service, we want you on our team!

Responsibilities

• Deliver high-quality support to Italian-speaking customers regarding their subscription accounts.
• Assist with inquiries related to subscription plans, billing issues, and service features.
• Effectively troubleshoot problems and resolve complaints to enhance customer satisfaction.
• Document customer interactions accurately and input necessary information into our CRM system.
• Collaborate with other teams to provide seamless support and resolve complex issues.
• Stay informed about product updates, promotions, and company policies to assist customers effectively.
• Gather customer feedback to contribute to the continuous improvement of services.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service roles, preferably in subscription-based services or a similar field.
• Strong communication skills with a focus on providing excellent customer experience.
• Ability to handle challenging situations with grace and professionalism.
• Familiarity with customer support software and CRM systems is a plus.
• Excellent organizational and time management skills to handle multiple inquiries efficiently.
• A positive attitude, enthusiasm for helping customers, and a strong commitment to service excellence.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors