Italian Speaking Customer Support for Mobile Banking Services Department

Patrique Mercier Recruitment PT is excited to present an incredible opportunity for an Italian Speaking Customer Support representative within the Mobile Banking Services Department. This role offers the convenience of working remotely from Greece while making a positive impact in the financial services industry. True to our motto 'With a new dawn comes your Next Job!', we are dedicated to connecting skilled individuals with roles that drive innovative solutions and exceptional customer experiences. In this key position, you will assist Italian-speaking customers with inquiries related to mobile banking services, guiding them through their questions and ensuring they have a seamless banking experience. If you're passionate about providing top-tier customer support and want to help others navigate mobile banking solutions, we encourage you to apply!

Responsibilities

• Deliver exceptional customer support to Italian-speaking clients regarding mobile banking services.
• Assist customers with inquiries about account management, transaction processing, and service features.
• Resolve customer issues and complaints effectively to enhance overall satisfaction.
• Documentation of customer interactions and feedback accurately in the CRM system.
• Collaborate with team members to share insights and improve service quality.
• Stay up-to-date on mobile banking trends, product offerings, and compliance regulations to provide informed assistance.
• Promote a positive and helpful attitude in all customer interactions, ensuring a stellar service experience.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably in the banking or financial services sector.
• Strong communication skills with an emphasis on customer care and satisfaction.
• Ability to manage complex customer inquiries with patience and professionalism.
• Familiarity with customer support software, particularly in banking or financial services.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• A positive mentality and a desire to help customers achieve their banking goals.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors