Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for an Italian Speaking Customer Service Representative within the Smart Home Technology Department. This role is designed for individuals who have a passion for cutting-edge technology and wish to assist customers in navigating their smart home solutions. As part of a forward-thinking team, you will provide outstanding support to Italian-speaking clients, helping them to optimize their smart home setups and answering inquiries about products and services. If you're eager to combine your linguistic skills with a flair for technology, this position is ideal for you!
Key Responsibilities
- Deliver exceptional customer service in Italian by addressing inquiries related to smart home technology products and services.
- Assist customers with troubleshooting issues, providing clear instructions and solutions to enhance their user experience.
- Maintain accurate records of customer interactions and inquiries within our CRM system for continuous improvement and follow-up.
- Work collaboratively with technical teams to resolve complex issues and escalate concerns as needed.
- Stay informed about the latest products, trends, and technologies in the smart home sector to provide knowledgeable assistance.
- Proactively engage with customers to provide guidance on product features and best practices for optimal use.
- Participate in training sessions to deepen your understanding of smart home technologies and improve customer service skills.
Requirements
- Fluency in Italian and strong English language skills, both written and spoken, are mandatory.
- Experience in customer service, particularly within the technology or electronics industry, is highly desirable.
- Ability to troubleshoot technical issues and provide clear, effective solutions to customers.
- Strong communication and interpersonal skills to engage positively with customers and team members.
- A self-motivated, adaptable individual who can thrive in a fast-paced environment.
- Detail-oriented and organized, capable of accurately managing customer records and inquiries.
- A strong interest in smart home technology and a desire to stay updated on emerging trends in the industry.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
