Italian Speaking Client Support Specialist

Patrique Mercier Recruitment is on the lookout for a passionate Italian Speaking Client Support Specialist to join our growing team! In this role, you will have the chance to connect with our Italian-speaking clients, delivering top-tier support while ensuring they have an exceptional experience with our services.

Your key focus will be to assist clients with their queries and effectively resolve issues, all while maintaining a positive and professional demeanor. We prioritize a collaborative team culture that values each member's contributions, making this a fantastic opportunity for those who enjoy working closely with others.

Key Responsibilities

• Provide outstanding support to Italian-speaking clients across various communication channels.
• Address inquiries and resolve issues with efficiency and care.
• Educate clients on our products and services to enhance their understanding and satisfaction.
• Maintain accurate records of client interactions to contribute to service improvement processes.
• Collaborate with team members to uphold high service standards and exceed client expectations.
• Engage in training sessions to deepen your knowledge of our offerings and best support practices.

Requirements

• Fluency in Italian is essential; knowledge of additional languages is advantageous. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
• A customer service mindset with a genuine desire to assist others.
• Experience in client support or a related role is preferred but not mandatory.
• Excellent verbal and written communication skills.
• Self-driven with the ability to work independently and manage tasks effectively.
• Strong problem-solving abilities and keen attention to detail.
• A positive attitude and willingness to contribute to a collaborative team environment.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package (flight, transfer and 2 weeks hotel)
• ·         Free Greek Lessons, discounts and other perks