Italian Customer Technical Advisor & Inbound Sales - Remote within Portugal

*Important Note: We can only consider applicants who are either currently residing in Portugal or fully prepared to relocate. Working from outside Portugal is not an option for this position.

Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Technical Advisor & Inbound Sales in Portugal, you will ensure that performance goals are met across all operations. And that you fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

You will have all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. In this position, there’s a real career and personal growth potential. About 80% of the managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities:

As a Customer Technical Advisor & Inbound Sales Agent, you will be responsible for the tasks below

• Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers
• Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
• Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds
• Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction.
• Achieve sales goals set up every quarter while providing an excellent customer experience
• Logging and following up on orders or requests
• Capturing all required data elements in CRM as required by clients, policies, and products

Requirements

To become a Customer Technical Advisor & Inbound Sales Agent, you need to meet the requirements below:

• Have a native level of Italian (oral and written) and proficiency in English
• Have excellent communication skills coupled with empathy and team spirit
• Have the ability to adapt to unplanned situations in a methodical and organized way
• Strong customer service-oriented skills

Benefits

In this role, you will have the benefits below:

• Competitive salary and performance bonus
• Work From Home in Portugal mainland – equipment provided by the company
• Meal allowance
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months
• Working hours: Monday to Saturday from 8 am to 7 pm rotational. Sundays off + another day during the week
• 1K welcome bonus paid in 4 installments