IT Trainer - Public Safety

This is an external facing role designing and delivering IT education and training services to enable customers to gain maximum understanding primarily for our ORIGIN Duty Management product and supporting the delivery of training on our other Public Safety Products. 

As a Trainer, your main responsibilities will include but are not limited to; 

• delivering training programmes to clients both in a classroom environment (on customer site, NEC offices or managed training venues) and online through Webinars, in group and one-to-one basis 

• conducting training needs analysis 

• designing course materials and other documents such as handouts, manuals, exercises and how to videos to suit a wide audience with differing learning styles ranging from end users to system administrators 

• liaising with product experts within NEC to keep all course materials updated in line with the latest releases 

• developing train-the-trainer packages. 

• preparing the learning environment and resources, including setting up IT equipment  

• organising and marketing courses to meet the needs of learners and demands of business 

• supporting projects with any training consultancy required to define training strategies for our customers supporting and coaching learners  

• evaluating the effectiveness of the training and course outcomes and acting on evaluation outcomes 

• keeping up to date with relevant systems, software, training methodologies and online training technology 

• dealing with administrative records. 

This role will be home based with travel to customer sites within the UK. (approx. 50 % home based, and 50% client site based) 

• any LPI or other professional training body recognised qualification 

Essential experience 

• existing knowledge of Duty Management solutions in particularly within a Policing environment. 

• Strong understanding of the UK Working Time Regulations and Police Regulations relating to working hours, rest periods and annual leave. 

• Analysing and developing training strategies to meet the needs of customers 

• Design and delivering training on software packages 

• knowledge of training methodologies and learning styles 

• Implementation of effective evaluation strategies to measure the effectiveness of learning programmes and presenting future training recommendations to our customers. 

Desirable experience  

• knowledge of UK Emergency Services Sector 

• experience of developing engaging e-learning content and media 

Software knowledge 

• Must be proficient in the use of Microsoft Office (Word, Excel, PowerPoint etc) 

• Knowledge of a wide variety of online meeting technologies (Google Meets, Microsoft Teams etc) 

• Knowledge of digital learning software tools (e.g. Camtasia, Articulate 360 etc) 

Personal skills 

• Able to think outside the box, harnessing new methodologies and technologies to constantly evolve the training courses and services that we offer. 

• Interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary. 

• Written and spoken communication skills that allow you to inform and advise others clearly. 

• Initiative and the ability to offer new ideas. 

• Organisational and planning skills to manage your time and to meet deadlines and objectives. 

• Good personal presentation as well as presentation skills. 

• Personal commitment to improving your own knowledge and skills.  

• Must be able to deal with customers even under pressure. 

• Must have a professional outlook at all times, patience and confidence. 

• Self-motivation and the ability to motivate others. 

• A willingness to learn. 

• A ‘can do’ attitude. 

• Must be able to travel and stay away from home for several nights whilst on customer sites. 

• Must have a full UK driving licence. 

• Must be able to travel outside of the UK if required. 

We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:

• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover  (with the option to increase cover at an additional cost)
• A Group Pension Plan 
• A selection of flexible benefits to suit your individual needs 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.