IT Technician SEE (Hungary)

The IT Technician plays a dual role, combining IT operations support with active involvement in business digitalization and automation initiatives.

• 40% IT Operations & End-User Support
  Ensure a stable, secure, and efficient IT environment to support ongoing business operations. This includes end-user support, device management, and day-to-day IT operations

• 60% Digitalization & Automation
  Support the business in implementing digital strategies by analyzing processes, designing, and implementing automated digital solutions. The role acts as a consultant to business stakeholders, promoting process digitalization, automation, and effective use of existing digital tools.

IT Operations & Support

• Provide 1st level support for local servers, network infrastructure, and printing systems
• Configure, maintain, and support hardware and software solutions (clients, mobile devices, printers)
• Support internal systems and processes (ITSM system, asset management, Active Directory, patch management, backup, audit compliance)
• Perform local and group system implementations, changes, upgrades, and ongoing support
• Support IT Operations and Infrastructure with daily operational requirements
• Proactively contributes to the strategic development of the IT landscape in compliance with corporate guidelines
• Document IT procedures, system configurations, and support processes

Digitalization & Automation

• Analyze business processes to identify opportunities for automation and digital improvement
• Design, develop, deploy, and maintain automated workflows and digital solutions
• Collaborate with cross-functional teams to gather requirements and implement process improvements
• Ensure successful deployment and integration of automation solutions with existing and new systems
• Monitor, optimize, and continuously improve existing automations
• Promote efficient use of existing Microsoft tools across the SEE region, focusing on communication and process efficiency
• Evaluate and support new digital tools and technologies aligned with business needs

Training & Enablement

• Develop training concepts, documentation, and user guidelines
• Conduct trainings to support digital adoption and knowledge growth
• Ensure and promote CBS-related digital skills within the SEE region

• National Diploma in Computer Science or a relevant Information and Communication Technology qualification
• Equivalent practical experience may be considered in lieu of formal education
• Minimum of 2 years’ experience in an IT support or IT operations role
• Prior experience with process automation tools (low-code/no-code or scripting-based)
• Basic programming skills (e.g. JavaScript, Python, PowerShell)
• Basic knowledge of Artificial Intelligence (AI) and its practical application in business processes
• Strong fault-finding and problem-solving skills
• Solid IT fundamentals (Windows Server and Desktop Operating Systems, Active Directory, MS Office, IT Security basics)
• Confident handling of Windows 11 and Microsoft Office 365
• Ability to work independently with a strong solution-oriented mindset
• Good written and spoken English skills
• Willingness to learn and adapt to new technologies and digital tools
• Customer and Quality Orientation
• Delivering Results
• Integrity
• Problem Solving
• Clear and Open Communication
• Handling Feedback with Passion and Commitment

What we offer:

• Multinational background
• Hybrid work with Home Office
• Competitive salary and other benefits
• Long-term development opportunities within a company with a stable background

Ready to drive with Continental? Take the first step and fill in the online application.