IT Technical Support Analyst (English)

📍 Debrecen, Hungary | 🏢 On-site only | 🕘 Monday–Friday, 08:00–16:30

We are looking for an IT Technical Support Analyst to join our partners on-site IT support team in Debrecen.

If you enjoy hands-on IT support, solving technical issues end-to-end, and working closely with users in a professional office environment, this role is for you.

Your responsibilities

• Provide high-quality technical support to end users via phone, online channels and in person
• Diagnose and resolve hardware and software issues efficiently
• Ensure support tickets are handled within defined SLAs and with high customer satisfaction
• Keep support queues under control and provide regular updates on open incidents
• Help users get the most out of their systems, tools and equipment
• Monitor system performance and perform routine audits and reports
• Carry out regular IT housekeeping and maintain shared IT resources
• Collaborate with internal teams, third-party vendors and external partners
• Ensure compliance with IT policies, procedures and security standards

Requirements

What we’re looking for

• Fluent English (C1)
• Solid understanding of IT systems and infrastructure
• Hands-on experience with ticketing / logging systems
• Strong technical knowledge in areas such as:
• VoIP
• Networking, VPN, RDP
• LAN protocols (TCP/IP)
• Patching and system maintenance
• Proven experience with operating systems:
• Microsoft OS
• iOS
• macOS
• Linux
• Self-motivated, reliable and detail-oriented mindset
• Ability to work independently and take ownership of issues

Benefits

What we offer

• Full-time, stable position
• Competitive salary
• Cafeteria benefits
• Supportive team culture with regular team-building and social activities
• Long-term career opportunities within an international organization
• Modern office environment in Debrecen
• A company culture that values growth, teamwork and long-term development