Startup Jobs
Post a Job
MP Solutions Ltd.

IT Technical Support Analyst (English)

Debrecen , Hungary
full-time

AI overview

Deliver high-quality technical support and collaborate with users and internal teams to ensure compliance with IT policies in a supportive team culture.

📍 Debrecen, Hungary | 🏢 On-site only | 🕘 Monday–Friday, 08:00–16:30

We are looking for an IT Technical Support Analyst to join our partners on-site IT support team in Debrecen.

If you enjoy hands-on IT support, solving technical issues end-to-end, and working closely with users in a professional office environment, this role is for you.

Your responsibilities

  • Provide high-quality technical support to end users via phone, online channels and in person
  • Diagnose and resolve hardware and software issues efficiently
  • Ensure support tickets are handled within defined SLAs and with high customer satisfaction
  • Keep support queues under control and provide regular updates on open incidents
  • Help users get the most out of their systems, tools and equipment
  • Monitor system performance and perform routine audits and reports
  • Carry out regular IT housekeeping and maintain shared IT resources
  • Collaborate with internal teams, third-party vendors and external partners
  • Ensure compliance with IT policies, procedures and security standards

Requirements

What we’re looking for

  • Fluent English (C1)
  • Solid understanding of IT systems and infrastructure
  • Hands-on experience with ticketing / logging systems
  • Strong technical knowledge in areas such as:
    • VoIP
    • Networking, VPN, RDP
    • LAN protocols (TCP/IP)
    • Patching and system maintenance
  • Proven experience with operating systems:
    • Microsoft OS
    • iOS
    • macOS
    • Linux
  • Self-motivated, reliable and detail-oriented mindset
  • Ability to work independently and take ownership of issues

Benefits

What we offer

  • Full-time, stable position
  • Competitive salary
  • Cafeteria benefits
  • Supportive team culture with regular team-building and social activities
  • Long-term career opportunities within an international organization
  • Modern office environment in Debrecen
  • A company culture that values growth, teamwork and long-term development
MP Solutions Ltd.

MP Solutions Ltd. is acting like an HR Consulting and RPO Agency, with a respected track record rolling over two decades. Our particular focus is on the Hungarian Market. Over the past few years, we have secured numerous projects in both the U.S. and Europe, achieving an outstanding success rate in their execution.Both our founders and the Management Team have unique experiences in the various international and domestic recruitment projects and have faced with multiple technology and non-technology ramp-ups. Our Team is outmost customer focused and characterized by complexity, a project management approach and a solution driven mindset. Our efficiency is a result of our working methodologies, felxibility and extensive local and international network. Our flagship and largest division is the Recruitment Process Outsourcing (RPO) department, which is dedicated to delivery a diverse range of high-quality professional services tailored to meet your specific needs whether you need complex or direct driven solutions.Among our partners there are large international and medium sized companies as well.Registration number (human resources): 52427-5 / 2004-0100-330

Website LinkedIn
View all jobs
Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Service Q&A's
Report this job
Apply for this job