IT Systems & Support Coordinator

Are You Ready? CAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For mission-critical and regulated industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field-tested processes, and elite expertise developed over 30 years. Our approach is simple because our Purpose informs everything we do: We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience. Our Foundational Principles: - We act with integrity - We serve each other - We serve society - We work for our future At CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards, but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity. For us, operational readiness isn’t simply a goal—it’s a way of life. Tomorrow demands to be at the forefront of today. We get there through tireless effort, precision, efficiency, and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done. Job Summary The IT Systems & Support Coordinator supports daily technical operations, assists with endpoint and application administration, and serves as a key liaison between internal teams and global vendors for asset procurement. This role provides hands-on technical support to employees, contributes to documentation efforts, and helps maintain smooth and secure IT operations across the organization. Key Responsibilities End-User Support & Technical Assistance - Provide Tier 1–2 support for Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and the Office Suite. - Assist users with password resets, access issues, and general account support. - Support software installations, updates, troubleshooting, and uninstalls across the organization. - Troubleshoot Windows OS issues and ensure devices meet compliance and update requirements. Device & Asset Support (Vendor Coordination) - Coordinate with global vendors to facilitate asset procurement, shipping, replacements, and returns. - Track and update asset status in internal systems based on vendor-provided information. - Ensure accuracy of inventory records and assist with documentation for device lifecycle events. - Support end users with device setup, basic troubleshooting, and guidance during onboarding or replacements. Intune & Endpoint Administration - Assist with configuring and managing Windows devices through Microsoft Intune. - Support application deployments, compliance policy reviews, and remote diagnostics via Intune tools. - Help ensure endpoints remain secure and aligned with organizational standards.   Identity, Access, and Authentication - Support user provisioning and deprovisioning, group access updates, and permission management. - Apply working knowledge of SSO and SCIM concepts to assist with integrations and identity troubleshooting. - Help maintain secure access practices across systems and applications. - Audit and monitor for potential security incidents. - Assist and work within the Information Security team when needed. - Run monthly/quarterly security audits on critical systems and report corresponding metrics. Documentation & Knowledge Management - Develop clear, user-friendly documentation, including how-to guides, onboarding materials, FAQs, and internal IT procedures. - Maintain organized, up-to-date documentation to support consistent operational processes. - Contribute to expanding and maintaining the internal knowledge base for both end users and IT teams. Qualifications and Experience - 3+ years of experience in IT support or a similar technical role. - Experience supporting Microsoft 365 and troubleshooting Office Suite issues. - Hands-on experience with Microsoft Intune or similar MDM/endpoint tools. - Understanding of SSO and SCIM concepts and identity lifecycle tasks. - Proficiency with Windows troubleshooting and update management. - Strong attention to detail and organizational skills for asset tracking. - Strong communication and customer service skillset. Preferred Skills - Experience with ticketing systems (Jira, Zendesk, ServiceNow, etc.). - Exposure to Azure Active Directory and Entra ID. - Basic PowerShell experience for automation. - Familiarity with IT security best practices. #LI-MV1