IT Systems Specialist

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

We’re looking for an IT Systems Specialist to join our Operations team on a 12-month contract, playing a key role in supporting our growing team. This is a hands-on role that blends IT support, SaaS and device management and security best practice. Ideal for someone who loves solving problems, supporting people and making sure the tech they rely on works smoothly every day.

Working closely with our Workplace Technology Lead, you’ll help manage and optimise our SaaS ecosystem, support team members across the business and ensure our hardware, systems and security processes are running smoothly as we continue to scale.

What you will do

• Onboard, configure and maintain SaaS applications across the business
• Provide friendly, responsive IT support to our global team
• Create and maintain documentation, user guides and internal IT processes
• Manage Google Workspace configuration and user access
• Investigate, troubleshoot and resolve SaaS and device-related issues
• Support SaaS migrations and system improvements
• Maintain an accurate inventory of hardware and software assets
• Procure, provision and ship devices for new starters and existing staff
• Manage device returns and repairs during offboarding
• Track and remediate issues identified by endpoint management tools
• Assist with security and data privacy requirements, including training and usage reporting
• Handle SaaS invoices, receipts and licensing administration
• Support the wider Operations team with ad-hoc IT projects as needed

About you

• 1–3 years experience in IT support, help desk or systems administration
• Experience working in a SaaS or cloud-based environment
• Hands on experience supporting end users (Level 1–2), including triage and escalation
• Familiarity with Google Workspace and/or Microsoft Entra ID (Azure AD)
• Experience onboarding users, managing access and basic system configuration
• Exposure to IT asset management (device provisioning, tracking, offboarding)
• Comfortable working in a fast-paced, customer focused environment
• Clear, friendly communication style with the ability to support non-technical users
• Experience with MDM tools such as JAMF or Intune (desirable)
• Exposure to SaaS migrations, endpoint management or security processes (desirable)

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• Enjoy a full company shutdown during the week of Christmas, with 3 extra days of paid leave to bridge any non-public holidays
• All EPeeps receive one paid day per year to volunteer and give back to their communities
• Access 24/7 confidential support via Sonder for mental health, safety and medical needs - available globally and fully funded by EP
• Get $50 NZD/month toward your phone and internet costs if you work remotely or in a hybrid setup
• Recommend great people and earn a $2000 NZD pre-tax bonus when your referral joins and passes their trial period
• EP Support Groups: Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.