IT Systems Engineer

Team Description:

For Neuralink's Information Technology team, the corporate environment is production. It is where our groundbreaking research and development takes place and hosts our assembly lines, neural recording training and processing, and many other functions. The team builds critical systems and processes that safely accelerate our progress along the company's critical path.

Job Description and Responsibilities:

IT Systems Engineers set the bar for technical leadership and customer service at Neuralink and help identify the most impactful projects to prioritize the team's roadmap. They regularly span the entire work environment stack, from the physical hardware the company runs on to the custom tooling built to facilitate neural recordings and scalable cloud services powering many of our critical functions.

Neuralink has a diverse user base, from highly technically proficient engineers to non-technical scientists and doctors. Still, they all need solid systems, rugged networking, and bullet-proof software to do their jobs. IT Systems Engineers thrive by proactively finding opportunities for impact and collaborating to accomplish amazing things. The job responsibilities will include:

• Identifying, building, and deploying open-source, off-the-shelf, or custom-built systems and policies that meet our demanding requirements
• Monitoring, maintaining, and optimizing the performance and security of all IT systems, including servers, networks, cloud infrastructure, and applications
• Providing expert technical support to end-users as part of a tier-1 rotation
• Providing mentorship to team members and operating as a tier-2/3 support resource for challenging technical issues
• Ensuring compliance with data protection regulations and internal security policies by implementing robust security measures and conducting regular audits
• Creating and maintaining comprehensive documentation for systems, processes, and procedures to support knowledge sharing and business continuity

Required Qualifications:

• Systems administration expertise on Linux, macOS, and/or Windows
• Firm grasp of networking protocols such as TCP/IP, UDP, ARP, DNS, DHCP, and PXE
• Strong understanding of on-prem networking solutions and cloud provider networking technologies, such as VPCs, IPsec VPNs, Wireguard, and IAM security policies
• Expertise in procuring and maintaining physical computer infrastructure
• Flexibility to partner with many teams at Neuralink to design business processes, such as the manufacturing and Animal Care teams
• Empathetic and patient, especially when collaborating with non-technical colleagues or mentoring teammates
• Ability to solve immediate problems while designing and prioritizing systemic solutions

Preferred Qualifications:

• Expertise in designing and scaling large-scale data storage solutions that meet stringent latency, durability, and availability guarantees
• Can develop tooling and automation with at least one of POSIX sh, Bash, Python, or another programming language for tasks such as end-user asset management or provisioning
• Ability to design comprehensive security policies and best practices and implement them in day-to-day business operations
• Working knowledge of major cryptographic protocols and authentication schemes such as TLS, X.509, 802.1x, U2F, SAML, and WebAuthn
• Experience using IaC tools, CI/CD, and modern cloud-native tooling, such as Terraform, Docker, Packer, Ansible, Cloud-Init, Git, Helm, and GitLab CI
• Experience administering SaaS applications like Microsoft Entra, Google Workspace, and Slack