The Role
This role combines hands-on systems administration with end-user support ownership. You will oversee our corporate IT landscape, ensuring our team has the tools they need while maintaining the security controls and operational rigor required by a modern engineering organization.
We are looking for someone who takes pride in delivering exceptional service to colleagues and enjoys the challenge of standardizing and securing a distributed corporate environment.
What You'll Do
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Service-First Support: Serve as the primary point of contact for technical issues, troubleshooting hardware and software with a user-centric approach that prioritizes unblocking teammates quickly.
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Corporate Systems Administration: Manage and secure our core productivity suites and identity providers, ensuring proper configuration, access control, and reliability across the organization.
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Security & Compliance: Collaborate with the security team to maintain certifications (SOC2, ISO 27001) by enforcing policies, gathering evidence, and ensuring strict access controls and device compliance.
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Lifecycle Management: Own the technical execution of onboarding and offboarding (accounts, access, device provisioning/return) to ensure a smooth and secure employee experience.
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SaaS Operations: Administer and continuously improve corporate tools (e.g., Google Workspace, Slack, Linear, Zoom, MDM, endpoint security), focusing on automation and reducing manual toil.
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Operational Excellence: Maintain IT "runbooks," asset inventory, and internal knowledge bases to drive consistency and self-service.
Requirements
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Experience: 3+ years of experience as a System Administrator in a modern SaaS or tech environment.
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Service Mindset: A genuine passion for helping people and providing high-quality, patient user support; you view Helpdesk duties as a core part of the role, not a distraction.
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Language: Fluent English (written and verbal) is required to support our distributed, international team.
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Google Workspace: Practical administration experience (user and service configuration, OUs, security settings, troubleshooting).
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OS Proficiency: Strong hands-on troubleshooting across macOS and Windows (hardware, OS, common productivity apps).
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Fundamentals: Solid understanding of networking and endpoint security hygiene (DNS, DHCP, VPN, MFA, least privilege).
Advantages (Nice to Have)
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Security Frameworks: Previous experience assisting with security audits and maintaining compliance standards like SOC2 or ISO 27001.
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DevOps Toolkit: Familiarity with Infrastructure-as-Code (Terraform), CI/CD (GitHub Actions), or containerization (Docker/Kubernetes).
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Automation: Ability to write scripts (Bash, Python, Go) to automate onboarding workflows or system reporting.
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Advanced Identity/MDM: Experience with Okta (SSO/SAML) and device management (JumpCloud, Jamf, Kandji, Intune).
