IT System Administrator

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Headquartered in Singapore, we’ve grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence. 

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world.

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

• Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!
• Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
• Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring consumer group — from Asia, for the world.

The role

As we enter our next phase of growth and profitability, we are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Key responsibilities

• Deploy, configure, and maintain software and hardware across corporate and retail locations
• Manage network servers, cloud systems, and technology tools to ensure stability and security
• Oversee setup and lifecycle of user accounts, workstations, and access controls
• Support and manage the POS (Point-of-Sale) system, including configuration, maintenance, and version upgrades
• Collaborate with the Retail Operations team to identify pain points and enhancement opportunities in store systems
• Coordinate with POS vendors for troubleshooting, maintenance, and improvement projects
• Lead and manage POS-related IT projects, including system rollouts, integrations, and testing
• Monitor performance, troubleshoot system issues, and respond promptly to outages or incidents
• Ensure security through device policies, firewalls, and backup strategies
• Maintain accurate records of IT and retail assets via asset management tools
• Develop and maintain technical documentation, SOPs, and IT policies
• Continuously explore automation opportunities and process improvements to optimize IT operations

What we are looking for

• A proactive problem solver who thrives in fast-paced, dynamic environments
• A team player who can bridge the gap between technical and business teams
• Someone who takes full ownership and delivers reliable, secure systems that scale with growth
• A hands-on individual who enjoys both day-to-day IT operations and long-term system improvements

What does success look like

• Reliable and stable IT systems across all stores and offices
• Reduced downtime and faster resolution for POS and IT incidents
• Streamlined collaboration with Retail Ops and vendors, resulting in improved store experience
• Clear documentation, asset visibility, and proactive infrastructure improvements
• A culture of continuous improvement and operational excellence within the IT ecosystem

Requirements

You should have/be

• Proven experience as a System Administrator, Network Administrator, or similar role
• Strong knowledge of IT asset management, MDM, Active Directory, and network security
• Hands-on experience with POS systems (preferably retail environments) and vendor coordination
• Understanding of ERP software and system integrations
• Strong grasp of system security (e.g., intrusion detection, endpoint protection, backup/recovery)
• Familiarity with scripting and automation (PowerShell, Python, or similar)
• Excellent troubleshooting, communication, and stakeholder management skills
• Resourcefulness, ownership, and problem-solving aptitude
• Interest in staying current with emerging technologies
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline; professional certifications (e.g., Google Workspace Admin, Microsoft 365, or CompTIA Security+) are a plus
• Experience managing retail store IT infrastructure (POS, network, peripherals) is a strong advantage
• Understanding of inventory or asset management tools is a plus

Benefits

1. Flexible Work Arrangement

• Flexible, hybrid, and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, dental coverage, maternity reimbursement)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements