IT Support Technician (SMB Managed Service Provider)
Location: Florence, KY
Salary: $45,000 - $55,000 + Benefits
Job Type: Full-Time | 100% on-site
Typical Hours: Monday-Friday, 40 hours/week (no on-call rotation)
Start Date: ASAP
Sponsorship is not available
IT Support Technician (SMB Managed Service Provider) Description
Our client in managed IT and web services is looking for an IT Support Technician to add to their team in Florence, KY. You will resolve escalated tickets, administer Microsoft 365, and support servers, networks, and end users across small-to-mid-sized business clients. Success in this role means you own issues end-to-end, keep users productive, and lean on documentation, resources, and teammates to close unfamiliar problems quickly. This is a great opportunity to join an organization known for high-quality service and IT support, offering hands-on work across varied client environments that keep you sharp. Build lasting customer relationships, see your impact daily, and grow within a stable, long-tenured team with proven retention and clear paths to expand responsibility as you master new tech.
IT Support Technician (SMB Managed Service Provider) Responsibilities
• Assist Tier 1 ticket queue during peak backlogs
• Own Tier 2 tickets from escalation to resolution
• Support users via phone, email, and screen share
• Administer Microsoft 365 users, groups, and licenses
• Work in Entra ID, Exchange, Teams, SharePoint portals
• Resolve AD user and group access issues
• Perform Windows OS troubleshooting and file restores
• Support server environments; escalate deep issues
• Assist with virtual server and website hosting tasks
• Support VPN connectivity and basic network issues
• Investigate security alerts; escalate per procedure
• Liaise with vendors on app-specific issues
IT Support Technician (SMB Managed Service Provider) Qualifications
• 2+ years IT support/troubleshooting experience required
• Experience in one or more areas below required:
o Microsoft ecosystem: Windows OS admin, M365 business apps, and/or Active Directory
o Networking & remote access: VPN support for remote users; knowledge of DNS
o Infrastructure: servers, virtualization, and web hosting exposure
• Strong communication (written and verbal) skills required
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IT Support Technician Q&A's