At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our equipment is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our technology is capable of producing highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.
JOIN US and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy.
Role and responsibilities:
• Provide first and second-line IT support for UK and US sites, diagnosing, troubleshooting, and resolving hardware, software, and system issues; replace defective components as needed.
• Manage new joiner and leaver IT processes in line with established procedures.
• Ensure IT systems and assets meet information security standards.
• Perform day-to-day IT operational checks and maintain IT support processes and procedures.
• Collaborate with global IT teams as required to ensure consistent IT service delivery.
• Assist with infrastructure rollout and IT project tasks as needed.
• Deploy and configure Microsoft desktop applications (Windows, Office 365).
• Support Microsoft Exchange / Office 365, including user and mailbox administration.
• Deploy software using Windows Deployment Services, Microsoft Deployment Toolkit and PDQ Deploy.
• Maintain understanding of hardware, including DELL desktops, laptops, and servers and deploy new or replacement IT equipment.
• Assist with basic networking and VOIP telephony support.
• Maintain endpoint and server security (including McAfee) and ensure compliance with IT policies; assist with audits and system checks.
• Support system upgrades, changes and process improvement initiatives.
• Perform other IT duties as required to support the business.
Requirements
• 3+ years’ experience in a hands-on IT support role with regular user interaction.
• Strong diagnostic and troubleshooting skills.
• Experience supporting Windows desktops, Microsoft Office 365 and Exchange.
• Experience administering Active Directory user accounts and permissions across multiple sites.
• NVQ Level 3 (or equivalent) in an IT-related subject or a recognised professional IT certification
Benefits
Winbro Group Technologies is a world leader in the design and manufacture of advanced machines and technologies based on non-conventional processes. Winbro high technology machine systems produce cooling holes and forms in components used in the most demanding part of aero and industrial gas turbines.Winbro non-conventional machining processes include High Speed EDM Drilling, Laser Drilling, Cutting & Ablation, Electro Chemical Machining, Capillary Drilling and Shaped Tube Electrolytic Machining. Our machine systems can be configured either as single process or dual complimentary process machines, some of which are unique, providing a no compromise solution to industry machining requirements.The combination of our intimate knowledge of turbine components and expertise in turnkey machining systems is reflected in the creation of WAM (Winbro Advanced Machining). WAM provides our customers with a range of machining facilities which can be used to manufacture production components either ahead of delivery of a new machine, or as an ongoing secondary source of component production. Winbro Advanced Machining (WAM) certifications include ISO9001 2008, AS9100 Rev C, Accreditation with NADCAP for non-conventional processes plus independent accreditation with many of the industry’s blue chip OEM’s.Winbro Group Technologies has been dedicated to serving the aero and industrial gas turbine markets for over 30 years. Our company philosophy has the sole purpose of helping customers achieve the optimum solution to their application and delivering that solution in a friendly yet no-nonsense manner. Our success can be measured by the fact that we enjoy long term relationships with many of the leading aero and industrial gas turbine manufacturers across the world.
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