IT Support Specialist

Company Overview:

Transmit Security is leading the way in Customer Identity and Access Management (CIAM) and Fraud Prevention solutions. 

About the role:

The IT Specialist is responsible for analyzing, diagnosing, and repairing end user issues pertaining to their daily job duties. This includes daily walkthroughs at remote sites, as well as managing and resolving service request tickets on a daily basis. This individual is responsible for providing high quality technical assistance and support related to the company’s computer systems, software, and hardware. This position is directly responsible for interaction with end users and their machines on a daily basis.

What you'll do:

• Assisting employees (end users) with the MacOS desktop systems
• Initial IT orientation of new employees during their “sign-in” process
• Providing computer support services for software and hardware within established company standards and guidelines
• Testing of computers to ensure all computer systems are functioning properly
• Identifying and solving any problems that affect computer operating systems
• Communicating effectively with the individual end users on issues that pertain to their machines
• Maintenance and upgrading of computer systems , including offering recommendations on upgrades on an as-needed basis
• Assistance in implementing IT related company initiatives as provided by IT leadership
• Maintaining computer peripheral devices such as printers and scanners and solving the related issues pertaining to these devices
• Responsible for delivering, tracking, and recording the assignments of hardware to new employees
• Training end users and orienting them on how to use the MacOS hardware and software on an entry level basis
• Responsible for understanding the network topology to assist the Network Technician and Systems Administrator during outages
• Deep understanding of SaaS services and their operations 
• Experience and understanding of SSO, SAML, OpenID Connect Protocols

What you'll need:

• Professional certification macOS Support Essentials or proven macOS experience 
• SaaS Systems Administration (MDM, GSuite, Slack, SalesForce, Zoom, ..., etc)
• Network Administration multiple floors: WiFi, LAN, Fortigate Firewall, ...
• Well organized IT Assets manager 
• Proven experience in securing networks
• Another Professional certification (e.g. CCNS, CISSP, MCSE) is an advantage
• Customer service background or experience required
• Experience working in a fast-paced team environment is strongly recommended
• 3+years experience in a Help Desk or Support role required

Added Bonus:

• A bachelor’s degree (computer science preferred) or equivalent experience preferred 
• Bash, Google Script, Powershell scripting or similar is a plus
• Cloud Experience is an advantage (AWS, Azure, GCP)

The OTE salary range for this position is $70,000 to $80,000. Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs.

Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other any other characteristics that make our employees unique.