The Role:
We are seeking a proactive and customer-focused IT Support Specialist to join our team. In this role, you will provide technical support and troubleshooting for a primarily Mac-based environment, ensuring seamless operation of IT systems and conference room technology. You will play a critical role in maintaining efficiency and delivering high-quality IT services to our team.
This is a temporary, part-time role starting as a 3-month contract, with an average commitment of approximately 20 hours per week, spread across ~3–4 days (around 6 hours per day). This role requires on-site presence at our El Segundo, California office.
At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.
The anticipated hourly rate for this role will be $28.00/hr - $34.00/hr, based on a variety of factors unique to each candidate, including skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and the respective state’s salary threshold for exempt employees. At Wpromote, pay ranges are subject to change and are based on specific market medians for similar jobs according to third-party salary benchmark surveys. Individual pay within that range can vary due to skills, experience, and available budget.
*This role will primarily support our onsite needs at the Los Angeles office, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!
**This position is not eligible for immigration sponsorship
Important Notice: Beware of Job Scams
Wpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity.
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You Will Be
Serving as the primary helpdesk support, diagnosing and resolving technical issues through analysis and corrective action.
Ensuring all conference rooms are equipped with properly functioning technology before meetings.
Providing direct and remote IT support for laptops, primarily within a Mac environment.
Maintaining timely communication with users and IT management, providing updates on issue resolution and system status.
Assisting in researching emerging software and hardware solutions to enhance operational efficiency.
You Must Have:
1+ years of IT support/help desk experience, with Level I and II troubleshooting in a Mac and Google Workspace administrative environment.
Bachelor’s degree in Computer Science, Information Technology, or a related field—or equivalent relevant experience.
Strong written and verbal communication skills with the ability to clearly convey technical concepts.
Experience administering SaaS platforms such as Google Workspace, Slack, Office 365, JAMF or similar MDMs, and password management tools (e.g., Dashlane).
Solid understanding of web conferencing tools (Google Meet, Zoom, Microsoft Teams) for both conference rooms and individual laptops.
Ability to work independently and collaboratively in a dynamic environment.
Exceptional customer service skills with the ability to troubleshoot issues effectively and think on your feet.
Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
