IT Support Specialist

Location: NYC Office, 1–2 days/week in-office, 60% remote About Radformation Radformation is transforming the way cancer clinics deliver care. Our innovative software automates and standardizes radiation oncology workflows, enabling clinicians to plan and deliver treatments faster, safer, and more consistently, so patients everywhere can receive the same high-quality care. Our software focuses on three key areas: • Time savings through automation • Error reduction through automated systems • Increased quality care through advanced algorithms and workflows We are a mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live. Why This Role Matters In this role, you will play a key part in maintaining Radformation’s internal infrastructure and cybersecurity posture as we continue to grow. You will help establish and maintain IT controls, support internal teams with hardware and software needs, and ensure smooth onboarding for new hires across the organization. You will work closely with senior technical staff to implement scalable, secure IT systems that support both day-to-day operations and long-term business growth. Responsibilities Include: • Work with senior technical staff to define and implement IT controls, software, and processes that meet cybersecurity requirements • Take technical ownership of internal networks and VPNs, including network topology, domains, firewalls, and infrastructure maintenance • Create and enforce policy documents around passwords, device management, and regulatory requirements • Patch and maintain employee computers and Radformation servers • Manage accounts, groups, and SSO integrations across platforms • Own system backup processes and perform restores as needed • Define, set up, and maintain server infrastructure and Network Attached Storage (NAS) devices • Partner with leadership on infrastructure projects that help scale the business Additional Routine Activities • Order equipment and maintain inventory tracking • Create and manage user accounts across internal tools • Support onboarding by setting up new employee hardware and systems • Maintain remote testing/development boxes • Troubleshoot internal IT issues for team members • Travel onsite as needed to support office and server operations Required Experience: • 5+ years of experience as an IT Support Specialist or similar role • LDAP, Active Directory, or Google Admin user administration experience • Networking configuration, administration, and management • VPN administration experience • Scripting skills with PowerShell, Linux bash, or Windows BAT • Windows and Linux systems administration • Server patching and hardware maintenance experience • Equipment tracking and asset management Preferred Experience: • Experience supporting teams in Radiation Oncology or healthcare settings • Familiarity with Ubiquiti networking equipment • Experience with WireGuard VPN • Experience with Synology NAS • CompTIA Security+, CySA+, or CASP+ certification • Familiarity with NIST Cybersecurity Framework • ISC2 or ISACA (CISA) knowledge or certification AI & Hiring Integrity At Radformation we believe AI can be an incredible tool for innovation, but our hiring process is all about getting to know you, your skills, experience, and unique approach to problem solving. We ask that all interviews and assessments be completed without tools that generate answers in real time. This helps ensure a fair process for everyone and allows us to see your authentic work. Using such tools during the process may affect your candidacy. Benefits & Perks — What Makes Us RAD We care about our people as much as we care about our mission. We offer competitive compensation, benefits, and the opportunity to make an impact in the fight against cancer. The salary range for this role is $100,000 – $115,000 base. For US teammates (via TriNet): Health & Wellness • Multiple high-quality medical plan options with substantial employer contributions • Health coverage starting on day one • Short-term and long-term disability and supplementary life insurance Financial & Professional Growth • 401(k) with employer match vested immediately • Annual reimbursement for professional memberships • Conference attendance and continued learning opportunities Work-Life Balance & Perks • Self-managed PTO and 10 paid holidays • Monthly internet stipend • Company-issued laptop and one-time home office setup stipend • Fully remote work environment with yearly retreats Our Commitment to Diversity Cancer affects people from every walk of life, and we believe our team should reflect that diversity. Radformation is proud to be an equal opportunity workplace and an affirmative action employer. We welcome candidates from all backgrounds and are committed to fostering an inclusive environment for all employees. Agency & Candidate Safety Notice Radformation does not accept unsolicited resumes from agencies without a signed agreement in place. All legitimate communication from Radformation will come from an @radformation.com email address. If you receive outreach from another domain or via unofficial channels, please contact [email protected].