IT Support Specialist

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity to work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

About the position:

We are looking for an experienced IT Support Specialist to join our team. The ideal candidate will have strong technical knowledge, problem-solving skills, and the ability to provide excellent support to end users in a fast-paced environment.

What you will do

• Provide daily IT support to employees, diagnose, troubleshoot, and resolve hardware, software, and access issues.
• Maintain, prepare, and configure IT equipment (laptops, peripherals, mobile devices) for new and existing employees.
• Set up, maintain, and administer network connections and devices
• Manage and support MDM solutions on at least two of the three major operating systems (Windows, macOS, Linux)
• Administer and support Microsoft 365 environment (user management, licenses, Outlook, Teams, etc.)
• Work with Atlassian products such as Jira and Confluence
• Identify, troubleshoot, and resolve technical issues efficiently
• Set up and maintain meeting rooms (hardware, conferencing systems, Teams/Zoom integration, AV
  equipment)
• Continuously improve the efficiency and reliability of internal IT operations.
• Maintain accurate documentation and communicate clearly with end users and team members

Job requirements

• 3+ years of experience in IT support or IT operations.
• Good understanding of networking fundamentals
• Hands-on experience with MDM tools (any platform)
• Familiarity with Windows, Linux, and/or macOS operating systems
• Basics of scripting (PowerShell, Bash, etc.)
• Experience administering Microsoft 365 and Atlassian products
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to work independently and within a team

What we offer

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. 
• Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton.

To learn more about our privacy policy, please visit https://boards.eu.greenhouse.io/protongdpr.

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