Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are seeking a highly skilled and motivated IT Support Engineer with expertise in Office 365, proficiency in managing a diverse fleet of laptops running both Windows and MacOS, and experience Mobile Device Management (MDM).

Join our dynamic IT team and play a crucial role in ensuring the seamless operation of IT systems while providing top-notch technical support to end-users.

• Respond to and resolve user inquiries, technical issues, and service requests on both Windows and MacOS platforms.
• Provide comprehensive support for hardware, software, and network-related problems on desktops, laptops, and mobile devices.
• Administer and manage Office 365 applications and services, including Exchange Online, SharePoint, and OneDrive, for users on both Windows and MacOS.
• Configure and troubleshoot email accounts, distribution lists, and security settings within the Office 365 environment.
• Manage the IT infrastructure (internet connectivity, printers, meeting-room equipment) across multiple locations across Senegal.
• Manage VMware Intelligent Hub for Mobile Device Management (MDM) for both Windows and MacOS laptops.
• Ensure secure and efficient mobile device usage through policy configuration, device enrolment, and troubleshooting.
• Provide comprehensive support for both Windows and MacOS devices, including installation, configuration, and troubleshooting of software and hardware.
• Collaborate with cross-functional teams to integrate Windows and MacOS systems into the overall IT infrastructure.
• Monitor IT systems for performance issues, security vulnerabilities, and potential improvements on both Windows and MacOS platforms.
• Conduct routine maintenance tasks such as software updates, system patches, and antivirus management.
• Create and maintain documentation for IT processes, troubleshooting procedures, and user guides applicable to both Windows and MacOS environments.
• Conduct training sessions for end-users on IT best practices and new technologies.
• Manage and maintain a fleet of laptops running both Windows and MacOS, ensuring consistent performance, security, and compliance.
• Implement standardized configurations and deployment processes for new devices

Requirements

• Proven experience in IT support roles with expertise in managing both Windows and MacOS environments.
• Strong knowledge of Microsoft Office 365 applications and administration.
• Experience with VMware Intelligent Hub for Mobile Device Management.
• Proficiency in configuring and supporting both Windows and MacOS devices.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• Bilingual in French and English (which is our global company language).

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Fantastic work culture

• Work and learn from some of the best in the industry
• Great work-life balance