IT Support Specialist
TLDR
Manage global IT processes while ensuring compliance and security, leveraging AI to improve workflows in a fast-paced tech environment.
Manage all IT-related processes globally, including setting up new laptops, managing resource access, and troubleshooting Security & IT tools to ensure compliance and performance.
Serve as the primary point of contact for employees seeking technical assistance on internal systems , performing both remote and onsite troubleshooting processes.
Maintain the IT inventory, oversee hardware maintenance, and handle the IT procurement lifecycles.
Ensure reliable office connectivity and maintain local network infrastructure.
Conduct ongoing access reviews and manage resource access installations to maintain strict internal security standards.
Assist with ongoing security tasks and drive the maintenance and configuration of general security frameworks (e.g., ISO 27001, SOC 2).
Leverage AI tooling to creatively solve problems, build efficiencies, and optimize IT workflows.
Continuously improve IT processes and technical documentation.
1-2 years of Hands-on experience with installations, administration, and troubleshooting of computer hardware, software, and networks.
Excellent IT skills with great customer service, the ability to handle context switches, staying on top of all communication channels, and a can-do attitude.
Passion for and knowledge of using AI tooling to solve complex problems and optimize operational workflows.
Native or fluent English - a must.
Availability for a full type position , including the ability to provide technical support for critical issues beyond standard work hours.
Life as an Oktoposter
At Oktopost, we’re a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we’re at it. We value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact.
No matter what department or region you join us from, you’ll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home.
We're a team that’s genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.
Oktopost provides social media management and employee advocacy solutions tailored specifically for B2B companies. Our platform empowers businesses to leverage social media effectively, demonstrate ROI, and transform their teams into engaged brand advocates, all while facilitating measurable success. Trusted by global brands, we’re dedicated to helping organizations enhance their social presence.