IT Support Specialist

NeoWork is a global outsourcing and talent solutions partner that helps companies scale efficiently through high-performing remote teams. We focus on building supportive work environments that empower people to do their best work — wherever they are.

About the Role
Our client is looking for an experienced IT Support Specialist to provide day-to-day technical support for their internal teams. The successful candidate will play a key role in ensuring that all systems and tools run smoothly, resolving technical issues efficiently, and helping employees stay productive.

Key Responsibilities

• Provide daily technical support to internal remote teams.
• Troubleshoot and resolve hardware, software, and access-related issues.
• Maintain and update IT tools, systems, and user accounts.
• Support setup and configuration of computers, networks, and SaaS platforms.
• Ensure adherence to IT and data security best practices.
• Collaborate with management to continuously improve IT processes.

Requirements

• At least 3 years of experience in IT Support or as an IT Generalist.
• Strong troubleshooting and diagnostic skills across hardware, software, and access systems.
• Experience supporting remote teams and managing SaaS tools.
• Familiar with basic networking concepts and security best practices.
• Excellent written English and clear communication skills.
• Strong problem-solving mindset with a proactive approach.

Benefits

• Competitive salary package
• HMO coverage
• Paid Time Off (PTO)
• Gym and wellness allowance
• Collaborative, remote-first work culture

Join Us!
If you’re an experienced IT professional who thrives in a fast-paced, remote work environment and enjoys helping teams stay productive through technology, we’d love to hear from you.