IT Specialist, Desktop Support at MERGE

Merge Storytelling and Technology

We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, digital platform development and more.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services and consumer products. Our health clients are literally on the front lines saving lives. Our wealth clients are changing the financial potential in people's lives. And our consumer clients make lives...a little bit happier every day.

Partner with Clients of Iconic Brands

MERGE has enduring client partnerships with American Express, T-Mobile, LG, Facebook, Adobe, Kate Spade NY, Coach, The North Face, Fidelity, Eaton Vance, BlueCross BlueShield, Abbott, Astellas, Seqirus, Supernus, Boston Scientific, Advocate Aurora Health, Indiana University Health and Marco’s Pizza to name a few.

Work with Poets and PHD’s

With 750+ employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, Montreal and New York City, MERGE uses a talent-to-task process that connects our poets and PHD’s which enables clients to think higher and feel deeper about their customers.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where people with ability, agility and humility can grow and do the best work of their careers.

As our IT Support Specialist - Tier 2, you will...

As our IT Support Specialist, you will responsible for being overseeing the day-to-day tasks around the technical support team for agency personnel for technology services used by the agency and will report directly to our IT Support Manager

Be Accountable and Responsible

Assist the IT Support Manager in developing new processes and procedures for the IT Support team
Alongside the IT Support Manager, help set the agenda for the IT Support team
Provide support and guidance to the Tier 1 Support Team
Aid in the onboarding and offboarding of employees
Assist with Asset Lifecycle Management
Assist with testing of new hardware, software, and network technologies
Troubleshoot and resolve hardware and software issues
Provide technical support for Windows OS and Mac OS
Assist domain users in solving IT problems using available hardware and software tools
Help communicate and escalate critical problems to other members of the agency IT Team or third-party vendors, if necessary.
Write procedures for regular processes.
Help maintain the IT Wiki
Help perform training for end users

These are the qualifications we’re looking for

Must have 5+ years experience in Mac and Windows Desktop Technical Support
Experience with HP and Dell Hardware and system support
Experience with Apple Macintosh and iOS hardware Support
Experience with Google Workspace and Microsoft O365
Experience with Active Directory
Experience with Conference Room Technology
Any Windows OS certifications are a plus
Any Apple or Mac OS certifications are a plus
Bachelor’s degree in Information Technology or Computer Science preferred; or equivalent work experience
Experience in technical writing and documentation a plus

#LI-DP1

#LI-HYBRID

And here’s how we live our values at MERGE

Ability. Mastering our craft
Agility. Delivering with a growth mindset
Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

IT Specialist, Desktop Support

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