IT Support Specialist / IT Helpdesk

Gavin de Becker & Associates (GDBA) is a dynamic security firm innovating threat assessment and public figure protection.  Our mission aims to protect and enhance the lives of those we serve. From media figures and corporations to universities and women’s shelters, GDBA stands on the front line of the assessment, prediction, and management of violence.

We are seeking a full-time IT/InfoSec Support Specialist to work out of our San Antonio, TX office.

Responsibilities & Expectations

• Support end users that are running modern operating systems and software packages
• Responsible for the organization and inventory of IT-related equipment
• Assist with compliance audits and tracking
• Assist with a variety of IT projects, as needed
• Identify areas of improvement and create new mechanisms to promote efficiency, organization, and accuracy

Desired Qualifications

• Interest in the IT field, including communications technology, A/V, hardware, and software
• Working knowledge of networking concepts and various software packages
• Technical knowledge to troubleshoot the individual components of a computer
• Demonstrates a persistent problem-solving and efficient approach to technology
• Maintains a reliable system for prioritizing tasks and ensuring its completion
• Strong customer service background; can interface with internal end users, as well as clients
• Must be able to pass our background check and drug screening

Nice-to-Have ‘Bonus’ Qualifications

• Smartsheet experience
• PHP or Laravel experience

Associate Benefits

• Benefits: Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, Paid Time Off, and a 401(k) Retirement Plan.
• Company Perks: GDBA offers its associates gym and massage allowances, as well as corporate discount memberships.