IT Support Specialist

We’re Hiring: IT Support Specialist
Based in Quito, Ecuador | Full-Time | Hybrid

 

About Us
Industry FinTech is on a mission to modernize how private capital markets operate. Our technology powers how firms raise capital, engage investors, and manage operations with transparency, efficiency, and compliance.We’re headquartered in Miami with a growing team in Quito, and we partner with U.S. private equity firms, real estate investment groups, and capital raising teams across the U.S.And now—we’re bringing our IT services in-house and looking for the next key member of our team.

 

 The Role
As our IT Support Specialist, you’ll fully own all internal IT operations for both our Ecuador and U.S. teams. You’ll manage devices, security, Microsoft 365, user access, troubleshooting, and day-to-day technical support.You’ll handle laptop management, security, software provisioning, and ongoing support.If you’re highly organized, fast at solving problems, and love creating smooth, secure, reliable systems for a growing team, this role is for you.

 

What You’ll Do

• Manage and maintain all company devices (Mac & Windows laptops)
• Set up, configure, and support Microsoft 365 for all employees
• Handle system access, new user setup, permissions, and offboarding
• Manage desktop/laptop security, updates, monitoring, and compliance
• Oversee device management tools and unified endpoint management
• Troubleshoot daily tech issues (hardware, software, connectivity)
• Maintain inventory of equipment, licenses, and renewals
• Manage software provisioning, updates, and account administration
• Support basic network needs, office connectivity, and hardware setup
• Document IT processes and maintain accurate internal records
• Coordinate with vendors when needed (internet, equipment purchases)
• Ensure secure, organized, and efficient IT operations across all teams

 

What We’re Looking For

Must-Haves:

• Experience supporting both MacOS and Windows environments
• Strong knowledge of Microsoft 365, admin portals, and license management
• Familiarity with security tools, endpoint protection, and device monitoring
• Ability to troubleshoot hardware/software issues quickly
• Strong organizational skills and documentation habits
• Good communication skills and a service-oriented mindset
• Proactive attitude — you take ownership and prevent issues before they happen

Bonus Points For:

• Experience with MDM / unified endpoint management tools
• Basic knowledge of networking and office connectivity
• Experience supporting fast-moving remote teams
• Familiarity with ClickUp or other project management tools
• Experience with security compliance or risk management

 

What You’ll Get

• Competitive local salary
• Performance-based bonuses
• Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)
• 15 days of paid time off, plus 1 extra day each year
• Company laptop + home office setup
• Hybrid work setup (few days per week)
• The chance to build IFT’s internal IT function from scratch
• Career growth in a fast-scaling global fintech

 

Ready to Join the IFT Team?

• We’d love to hear from you! You can apply through one of these ways:
• Send your resume in English to [email protected] with the subject: “IT Support Specialist– [Your Name]”
• Apply through our hiring platform: Trakstar
• * Or apply directly via LinkedIn