IT Support Specialist

Relevance is a Google-multi awarded, fast growing Digital Agency that provides cutting edge online marketing services.

Great Place To Work®

Great Place To Work Hellas® certified Relevance in 2020 as a Great Place To Work®. This special recognition is a meaningful achievement and encourages us to enhance our efforts to create an open, inclusive, and creative high trust working environment where everyone feels as an integral part of our team and can evolve personally and professionally. We are grateful to our people for believing in our mission and doing their best to make Relevance a great place to work.

Selected Clients

AVIS, BEAT, Jumbo, Kaizen Gaming, Zakcret, Mothercare, Porsche, Hondos Center, Public, Brown Hotels, Celestino, Agnotis, Prince Oliver, YAMAHA, Zeus & Dione, UNICEF Greece, Benaki Museum.

Awards

Google Ads Impact Awards 2025: Data Innovation Award
Peak Awards 2025: Grand Winner | Best Performance Per Industry (13 Awards)

Google Premier Partner Awards 2021: Diversity, Equity, and Inclusion Award Winner

Peak Awards 2020: Performance Agency of The Year (41 Awards)

Google Premier Partner Awards 2019: Video Excellence Award Winner

E-volution Awards 2019: 14 Awards

Peak Awards 2019: Performance Agency of The Year (30 Awards)

Google Premier Partner Awards 2018: Display Innovation Award Winner

Google Premier Partner Awards 2018: Video Innovation Award Winner

Google Export Guru Award 2018

Peak Awards 2018: 15 Awards

Google Export Guru Award 2017

Stelios HajiIoannou Young Entrepreneurship Award 2017

Google “Ready to Rock” Award 2016

Our Principles

At Relevance, we focus on six core principles through which we cultivate our culture, promote excellence and evolve: Diversity - Knowledge - Innovation - Execution - Humility - Ownership.

Our company's core purpose is to provide an environment for employees, clients and ourselves to flourish and throughout our eleven-year long lifetime we have heavily invested time & resources in building and maintaining a strategy, structure and methodology with one goal in mind; Growth. We have also managed to create an inspiring working environment in which our people can perform and develop by guiding and being guided.

We Hire for Attitude and train for Skill

We see every recruit as a next important building block for our company and search for well-rounded professionals with diverse backgrounds and an insatiable appetite for knowledge. Subsequently, we passionately invest in their skill-set development by: (1) providing a comprehensive product education orientation (2) setting performance related targets that impact their end of year salary increase, reinforcing at the same time meritocracy, (3) supporting an open space culture to nurture knowledge sharing.

As an IT Support Specialist, you will:

• Set up and configure computers/laptops for new and existing colleagues based on their department (OS install, core apps, accounts, permissions)

• Create accounts, provide access to tools (e.g., Google Workspace, Microsoft, collaboration platforms), deliver devices, and conduct basic user training, during onboarding

• Retrieve devices, deactivate accounts, secure wipe/format, and prepare devices for new users, during offboarding

• Provide First-level support (helpdesk) for daily technical issues on hardware, software, and basic network problems

• Perform OS reinstalls and formats, when needed, and coordinate laptop repairs with external partners, as required

• Take inventory, track and monitor company tools (MDM, Antivirus, Email Protection) and devices (laptops, monitors, peripherals, licenses) using the asset/inventory management tool

• Organize IT storage (device stock, spare parts, peripherals) and update relevant tools

• Create, update, and organize IT manuals, how-to guides, and documentation for users and internal IT use

• Assist in enforcing security policies, such as Multi-Factor Authentication (MFA)

Requirements

What you will bring:

• 1-2 years of experience in IT Support/Helpdesk/IT Technician or similar role

• Strong knowledge of:

  • Windows 10/11

  • Core Google Workspace tools

  • Remote support tools

  • Hardware (Laptops, printers, copiers)

• Organizational skills and attention to detail in device/account logging and actions

• Strong communication skills and user-support orientation

• Excellent Greek and English (written and spoken)

• A degree in Computer Science or related fields will be considered a plus

• Familiarity with macOS a plus

Benefits

• Competitive salary

• Private Medical & Life Insurance

• Growth opportunities

• Extensive education

• City Center Office

• Bonus opportunities