IT Support Specialist (d/f/m)

Redefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment. With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands. As an IT Support Specialist (d/f/m), your responsibilities will include:

Providing frontline support to our global team by monitoring and promptly resolving hardware, software, networking, and enterprise tool issues.

Administering our core enterprise applications and internal systems, including Google Workspaces, Slack, and SSO, while managing account provisioning, access requests, and license tracking.

Evolving our internal infrastructure towards a modern Zero Trust architecture to ensure that every access request is securely authenticated and authorized.

Establishing and managing Identity & Access Management (IAM) processes, including Context-aware access to protect company data while maintaining a seamless user experience.

Managing the full asset lifecycle by coordinating the procurement, setup, and provisioning of laptops and mobile devices -primarily for our macOS fleet and some Windows devices -via MDM tools.

Executing technical onboarding and offboarding duties to ensure seamless account setup for new hires and the secure collection and de-provisioning of assets for departing employees.

Supporting our AV and office infrastructure by setting up and troubleshooting meeting room technology, as well as providing technical support for internal events and livestreams.

Maintaining operational documentation by creating and updating technical runbooks and knowledge base articles to enhance end-user self-service and team efficiency.

Contributing to our security and compliance posture by assisting with documenting and implementing IT controls aligned with frameworks such as SOC 2 and ISO 27001.

What you will need to succeed in this role:

Demonstrated experience in IT support or systems administration, ideally gained within a fast-paced tech environment or a cloud-native company.

Hands-on knowledge in administering Google Workspaces and managing core enterprise applications at scale.

Familiarity with modern security principles and have a strong interest or experience in implementing Zero Trust frameworks and Context-aware access policies.

Experience managing a macOS-centric fleet using MDM tools and are comfortable handling hardware procurement and lifecycle management.

Foundational understanding of Identity & Access Management (IAM) and how to maintain security controls within an organization.

Proactive problem-solving skills with an organized mindset, capable of translating complex technical issues into clear solutions for your colleagues.

Excellent communication skills in English and enjoy working in a service-oriented role where your work directly enables others to succeed.

Detail-oriented and take pride in maintaining high standards for documentation and compliance tasks like those required for SOC 2.