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City Wide Facility Solutions

IT Support Specialist

Lenexa , United States
full-time

TLDR

Join a fast-paced Technology Support team at City Wide Franchise, focusing on supporting and maintaining IT services for a growing company with 70+ franchise locations.

City Wide Franchise is seeking an IT Support Specialist to join our fast paced Technology Support team! This position will be located in our Home Office, located in Lenexa, KS.

City Wide Franchise is a fast growing company with 70 franchise locations across the US and Canada. City Wide began as a management company providing building maintenance services to Kansas City based businesses in 1961. We are entering our 60th year in business and continue to experience double digit growth in our Kansas City and across our franchise business. Our culture supports the company Mission: to positively impact the people and community we serve.

Requirements

  • Participate in the installation, configuration, maintenance and integration of computer hardware, software, and networking systems/devices.
  • Maintain and troubleshoot typical desktop support areas.
  • Roll out new hardware to local and remote locations as needed – imaging and testing desktops and laptops, installing network printers, installing/replacing peripheral devices.
  • User provisioning/management in core City Wide software and networking systems.
  • Assist users in the usage and general troubleshooting of MS Dynamics 365 CRM system
  • Configuration of Azure Active Directory configuration, maintenance and support
  • Install, maintain and troubleshoot applications, including general usage assistance.
  • Tracking, logging, and monitoring all technical issues in ticketing software.
  • Provide staff and users with assistance solving computer and user device related problems, such as user and/or program errors.
  • LAN / WAN administration and support including DNS records management
  • 3rd party vendor management

Benefits

City Wide offers base a competitive compensation, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision, PTO and 401k.

More on City Wide...

City Wide Franchise is a fast growing company with 70+ franchise locations across the US and Canada. City Wide began as a management company providing building maintenance services to Kansas City based businesses in 1961. We are entering our 60th year in business and continue to experience double digit growth in our Kansas City and across our franchise business. Our culture supports the company Mission: to positively impact the people and community we serve. Read more about City Wide at gocitywide.com


 City Wide Facility Solutions

City Wide Facility Solutions streamlines building maintenance for property owners and managers by offering over 20 specialized services through a single point of contact. With a strong presence across the U.S. and Canada, the company focuses on saving clients time and resources while ensuring optimal facility management. Its franchise model supports a vast network of dedicated service managers who deliver reliable, efficient solutions tailored to each customer's needs.

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