Support global technical operations by providing first-level support and managing user accounts while ensuring high-quality documentation and process efficiency.
The Role
In this position as IT support specialist, your work goes beyond fixing hardware and software issues. You will be an integral part of the 1st level support team but with additional responsibility for processes, documentation and administration. You will help the team make sure that we do not only solve issues but we keep good order, assure quality and have proper documentation.
Your Profile
Optimally you have several years of experience in technical support in a midsize organization and an ambition to develop into process development and administration for internal IT functions. You need to have a profound understanding of technology, be naturally service minded, have a high attention to detail and strong interest in developing the way we do things and making ends meet in terms of documentation and department administration.
The Team
The IT Support team at Cint is a globally distributed, fast-paced group dedicated to providing seamless technology experiences. We are the backbone that enables our global employees to work securely and efficiently either they are in our offices, at home or traveling. We challenge the status quo by always looking for how we can make our service offering smarter, faster and give more value for our users.
What You’ll Do
Global Technical Support: Provide 1st line support for Windows, Mac, and Network issues across CST, EMEA, and APAC shifts, ensuring we fix the issues timely.
Provisioning and Deprovisioning of Accounts and devices: Manage the user lifecycle by comfortably provisioning and deprovisioning accounts and devices.
SOP & Knowledge Management: Lead the creation, updates, and maintenance of Standard Operating Procedures (SOPs) and "How-To" guides in Confluence to ensure a unified technical truth for the organization.
Operational Quality Assurance: Perform weekly QA audits on team tickets and processes to identify gaps, technical debt, and opportunities for system-wide improvements.
Policy & Project Participation: Contribute to strategic IT initiatives, such as drafting policies for "Free software tools” to enhance our global security posture.
Who You Are
Process-Oriented Professional: You have 2+ years of experience in corporate IT support with a genuine passion for documentation and compliance. You believe that if a solution isn't documented, it isn't finished.
Technical Generalist: You are comfortable troubleshooting Windows 10/11, macOS, and both wired and wireless networking issues. Basic knowledge with MDM (Intune) and Okta is highly valued.
Systems Thinker: You have a basic understanding of ITIL processes—specifically Incident, Service Request, and Change management—and you approach problems systematically.
Communication Expert: You can translate complex technical jargon into simple, actionable instructions for non-technical users and global stakeholders.
Adaptable & Resilient: You are comfortable working in rotational shifts to support a global team and have a Bachelor’s degree in IT, Computer Science, or a related field.
Working at Cint
Hybrid Model: Based in our Gurugram office, you’ll enjoy a flexible hybrid setup with a minimum of 3 days in the office to foster local collaboration.
This position is a full-time position with a hybrid model, meaning minimum 3 days in the office.
Our Values
Collaboration is our superpower
Innovation is in our blood
We do what we say
We are caring
More About Cint
We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.
In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.
Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)
Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.
Cint is a leading platform for technology-enabled insights, automating the process of gathering consumer data to help businesses unlock insights rapidly and at scale. With a robust network of over 239 million respondents across more than 130 countries, Cint empowers over 4,600 companies to harness real-time feedback for informed business strategies and enhanced growth.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
IT Support Specialist Q&A's