IT Support Specialist

• Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues.

• Manage IT Asset stock for Europe in line with request trends and coordinate with logistics to ship and retrieve assets in a timely manner.

• Maintain office equipment like ZoomRooms and Printers etc & office internet, and ensure these are working flawlessly without interruption

• Manage and prioritise multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.

• Participate in IT projects and initiatives and Assist in the support, deployment, configuration, and maintenance of IT infrastructure, network devices, and workstations.

• Maintain accurate records of support activities, including incident reports, resolutions, and technical procedures documentation.

• Provide technical knowledge around our internal systems & record videos on trending issues periodically

• Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT internal use and for the Cint employees.

Must Have:

• Solid experience in providing technical support, with a focus on troubleshooting IT issues.

• Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc.) 

• Good understanding of Windows & Mac OS systems, networking, hardware and software.

• A genuine interest in IT, technology and doing things systematically. A proactive approach, a talent for troubleshooting and a great collaborator. 

Nice to have:

• Being familiar with tools and environments like Google, Slack, Okta, Atlassian, MS O365 and MDM (Intune preferred).

• Basic knowledge of ITIL processes (Incident, Service Request and Change Management) and IT Security.

• Ability to work independently, prioritise tasks, and maintain attention to detail in a fast-paced environment.

This position is a full-time position with a hybrid model, meaning minimum 3 days in the office.
 

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.