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Neo Group

IT Support Officer

Dar es Salaam , Tanzania

AI overview

Support and maintain computer systems, troubleshoot technical issues, and manage network infrastructure in a collaborative and data-driven environment.

Neo Group is a global veteran with partner experience in the iGaming industry, with 1,400 employees across 10+ countries. For over 15 years, we have partnered with industry veterans to deliver innovative solutions for our clients. At Neo Group, we emphasize a collaborative and data-driven workspace that empowers skilled professionals to flourish and advance their careers.

Roles & Responsibilities

  • Support and maintenance of company computer systems. Troubleshooting problems, configuring hardware and software, implementing and adapting new tools and setups.
  • Implementation and maintenance of systems and application and administration of the environment.
  • Completing system installs and upgrades. Installing new systems and implementing upgrades as needed. Conducting consistent analyses of a company’s computer systems to determine if existing components meet the company’s needs and perform upgrades or updates as needed.
  • Technical support and maintenance of the office equipments - such as printers, scanners and peripherals
  • Support of the local call center system and follow up with structure, integration and troubleshooting in the company’s call center system solution.
  • Implementation and maintenance of the network infrastructure and endpoint safety.
  • Perform regular Hardware and Software inventories and assessment of employee or department or management needs, evaluation of the administration of user rights, performance tests.
  • Investigation and implementation of new tools and systems according to department and process needs
  • Any other duty as assigned by Supervisor

Requirements

  • Advanced Diploma/ Diploma in Information System Security, Information Technology, Computer Science or related field.
  • Minimum of 2 years of experience in a similar role of IT Support and administration
  • Knowledge of hardware maintenance and troubleshooting technical and MS issues.
  • Experience with project management tools, such as Jira and others will be considered as an added advantage.
  • Understanding of methodology of IT standard and software data safety.
  • Ability to work independently and as part of a team.
Neo Group

Welcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.

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