IT Support Intern

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout. We’re looking for a curious and proactive IT Support Intern to join our team. If you’re excited about technology, love solving problems, and want to learn how IT keeps a fast-moving tech company running smoothly, this is your chance to dive in!   This internship would require a 6-months full-time commitment minimally (open to 9/12 months duration). Your Adventure Ahead

Support daily IT operations and act as the first point of contact for employee tech issues.

Assist in setting up laptops, user accounts, and access for new joiners — making sure they’re ready to hit the ground running.

Help maintain IT devices, troubleshoot hardware/software issues, and ensure all equipment is in good condition.

Keep the IT inventory organized and up to date.

Support employee offboarding by helping collect devices and manage account deactivation securely.

Contribute ideas to improve internal IT processes and enhance user experience.

Essentials to Succeed

Currently pursuing a degree in Information Systems, Information Technology, or Computer Science.

Eager to learn and gain real-world exposure to IT operations in a fast-paced environment.

Basic understanding of Windows OS, Microsoft Office, and computer hardware.

Strong attention to detail, with a sense of integrity and confidentiality when handling business or personal data.

A collaborative, can-do attitude — you’re ready to help colleagues and learn from every challenge.

Previous experience with IT support or service desk tasks (through school projects or internships) is a plus.

ShopBackers' DNA

• Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
• Hunger - We value hard work, and having relentless drive.
• Speed - We move fast and have a bias for action, all to deliver maximum impact.
• Impact - We focus on results, always aiming for the best possible outcomes and timelines.
• Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

 

Exclusively for ShopBackers

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on your performance.
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.