IT Support Intern- On site

 Who we are

Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium brands like Nike, Walgreens Virgin, Pepsi, and Toyota. 

Our mission is to connect prominent market leaders with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.

Take your portfolio to the next level by working with one of our fastest growing teams. Join the Innovation Frontier at Scalepex!

Role Overview

An IT Support Specialist is responsible for maintaining and troubleshooting computer systems and networks within an organization, providing technical assistance to users by diagnosing hardware and software issues, installing updates, configuring settings, and resolving problems efficiently, often through phone, email, or in-person support, while ensuring smooth operation of IT infrastructure and user productivity.

Key responsibilities:

·        Diagnose hardware and software malfunctions, identify root causes of problems, and implement solutions for computer issues, network connectivity, application errors, and peripheral devices.

·        Set up new computer systems, install software applications, configure network settings, and drivers update.

·        Answer technical inquiries from users via phone, email, or in-person, providing basic troubleshooting guidance, and explaining technical concepts in a clear manner.

·        Perform regular system checks, apply software updates, manage system backups, and monitor network performance.

·        Implement and enforce security protocols, manage user access, and educate users about cybersecurity best practices.

·        Create and maintain user guides, technical documentation, and knowledge base articles to assist users with self-troubleshooting

Requirements

Required skills:

• Currently pursuing or recently graduated in Computer Engineering, Telecommunications Engineering or similar.

• Advance English is a must

• Understanding of computer hardware and software, operating systems (Windows, macOS), network fundamentals, basic scripting, and cloud technologies.
• Ability to analyze problems logically, identify patterns, and effectively diagnose technical issues.
• Excellent verbal and written communication to clearly explain technical concepts to non-technical users, provide timely updates, and effectively interact with clients.
• Ability to remain patient and professional when dealing with user frustrations, provide prompt assistance, and prioritize support requests.

Benefits

What we offer

• On-site scheme
• Schedule flexibility
• 100% Paid training period
• Per Law benefits
• Referral bonuses