IT Support Engineer

About Us 

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.

About the Job

SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices. We’ve built the highest-rated practice management software and we’re on track to become the market leader. 

We are looking for an IT Support Engineer who has strong problem-solving capabilities. 

Under the supervision of the IT lead, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues. 

Responsibilities:

• As an IT Support Engineer, your core responsibilities include: 
  • 60% of your time working with the Internal IT team on new initiatives and projects
  • 40% of your time maintaining IT Infrastructure and support requests 
• Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
• Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure 
• Create and implement solutions that integrate with the current office infrastructure and support high-availability 
• Read documentation, design, and implement Single Sign On & software integrations
• Create scripts and automations using programming languages such as Python, Bash, etc.
• Create knowledge base for implemented solutions and provide education to all employees on all new processes and technologies 
• On-call schedule to support our team members during off hours and weekends:
  • Provide troubleshooting and problem resolution on employee issues with internal tools
  • Maintenance of hardware and software deployed to the infrastructure of the office and workstations for Hybrid role
• Aid in onboarding and offboarding responsibilities and procedures 
• Connect and communicate with vendors to troubleshoot/implement new hardware and software
• Maintain office "huddle rooms" and conference room AV technology with office duties of equipment preparation 

Required Experience 

• Bachelor's degree in Computer Science (or equivalent) or higher degree. 

• 2+ years of experience in IT
  Tech savvy and comfortable with web apps - Slack, Google WorkSpace, Zoom Admin, Okta Admin, Mobile Device Management solution exposure and Identity lifecycle SaaS to the like to ensure business runs smoothly. You should be able to use them with ease and be resourceful enough to troubleshoot any issues you have
• Experience in technical quality assurance.
• Record and document results and compare to expected results.
• Great documentation and communication skills. Utilize Notion
• Problem solving skills and ability to work under pressure.
• Some Video and Audio experience.

Desired Experience & Skills 

• Any Technical certifications are welcomed
• Passion, drive, energy, and a great attitude!

Benefits

We offer a competitive benefits program that includes:

• Private medical, dental, and vision coverage
• Work-from-home stipend
• Flexible Time Off (FTO), wellness days, paid vacation, and Summer Fridays
• Monthly meal stipend
• Vacation bonus and a 15-day Christmas bonus (Aguinaldo)
• Hybrid work schedule and provided lunch
• Relocation bonus available for candidates joining from another city
• Employee Resource Groups (ERGs)