IT Support Engineer

What we’re all about. 

Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. 

We're heading in one direction, the future. We’d love you to join us. 

Opportunity

Quantexa is seeking an IT Operations Engineer to lead IT support across the European region, with a strong focus on our Centre of Excellence in Málaga, Spain. This is an exciting opportunity to work with modern, cloud-first corporate IT systems and to play a key role in shaping the evolution of our global IT landscape.

As an integral part of our growing IT team, this role is ideal for an IT professional with industry experience who is eager to broaden their skillset, embrace new challenges, and contribute to a rapidly scaling organisation. Reporting directly to the Head of IT (UK), you will support our global IT environment while providing dedicated onsite and remote support for our Málaga-based employees and wider user community.

What you’ll be doing

• Supporting 800–1000 users in a primarily remote, global environment

• Managing the onboarding process for new starters
• Acting as the first point of contact for IT issues across our estate, onsite and offsite
• Partnering with our Information Security team to roll out new initiatives
• Using automation tools to streamline and enhance IT workflows
• Managing IT Help Desk tickets and resolving issues within SLA timeframes
• Overseeing the offboarding process in alignment with company policies
• Ensuring security and compliance across all company laptops and devices
• Creating and maintaining IT procedures, reports, documentation, and user FAQs
• Planning and implementing new systems within our expanding SaaS environment
• Supporting and deploying solutions that enhance our hybrid working model

Requirements

What you’ll bring

• Strong technical fluency, with the ability to learn new tools quickly using online resources and logical troubleshooting
• Excellent communication skills and the ability to explain technical topics clearly to both technical and non-technical audiences
• Proficiency with the Microsoft ecosystem (e.g., Windows 10/11, Azure AD), including basic administration
• Understanding of fundamental networking concepts (IP addresses, subnets, TCP ports)
• Experience with PowerShell scripting (highly beneficial)
• Experience providing operational support to end users
• Knowledge of Information Security best practices
• Awareness of basic software engineering principles

Nice to have

• Previous experience in a similar IT Support or Operations role
• Exposure to Microsoft 365 and Azure AD cloud services
• Experience managing multiple SaaS platforms
• A hands-on, proactive approach with the ability to balance multiple priorities in a fast-paced, scale-up environment
• Above all, a strong desire to learn and grow — specific technologies matter less than your motivation and ability to pick them up quickly

Benefits

Our perks and quirks

What makes you Q will help you realise your full potential, flourish, and enjoy what you do — while being recognised and rewarded with our broad range of benefits.

We Offer

💰 Competitive salary & company bonus
🌴 Holiday allowance + public holidays + your birthday off
🏥 Private healthcare
🧘 Free Calm app subscription (#1 app for meditation, relaxation & sleep)
📈 Ongoing personal development opportunities
🎉 Great company-wide socials

Our mission

We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future.

It's all about you

Quantexa is proud to be an Equal Opportunity Employer. We’re dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you’re a curious, caring, and authentic human being who wants to help push the boundaries of what’s possible, we want to hear from you.

Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data.

Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team.

start. don’t stop – Apply.